Multiple missed delivery dates and order status confusion. Opinions?

[Karas89]

So I've ordered the new custom macbook pro 13 retina display (early 2015) on the 11th of May (Monday) with an estimated dispatch of 3-5 business days (14th-16th). After around 48hrs I recieved an email saying that 'due to higher than anticipated demand' my order would not be delivered until the 21st of May. However the 21st came and went and I didnt recieve my order. The delivery date actually changed to 25th-28th at this point but this time apple didnt even send me a curtesy email. It's now 5pm on the 28th and there is still no sign of my macbook pro....

I've been checking my apple order status on the apple website a few times a day since I initially placed the order and im really confused by whats been going on. The status of my order has changed from "processing items" to "preparing to dispatch" then back to "processing order" again a grand total of 4 times! I've called apple support three times so far but they just tell me the delivery date is accurate anf that the macbook pro will definitely arrive in the dates shown on my status (which they clearly havnt twice now).

Has anybody else experienced something like this? Is there any apple number i should be calling to get more in depth answers?
This is my first time ordering from the apple online store and my first mac. The experience so far has somewhat tarnished by opinions of apple. I thought they were supposed to be renowned for their user experience.....

TL;DR order deleyed. Delivery dates missed twice now. Apple order status switching back and forth and apple support no help.

 

[hallux]

Did you NEED the computer immediately? I understand the frustration and anxiousness to get the new toy but it's a new model and LOTS of people clicked the "order" button at the same time. They can only build them so fast.

If you had an immediate need for the computer, your best bet would have been to try your local Apple store, unless you needed a BTO to get an upgrade from standard.

 

[Karas89]

Hey thanks for the reply, really appreciate it. It is BTO/custom. Im just looking for clarification in regards to my order switching from "processing" to "dispatching" and back four times (first time using apples online store). Regarless of whether they have lots of orders i still feel i should be informed if my order isnt going to arrive on time as a courtesy . I dont feel i should be sat wondering where my order is a 8 days after my REVISED delivery date. Especially considering it's a thousand pounds+

Edit: forgot to answer: yes, i 'need' it as Im a graphic designer and i'll working/travelling in the states/canada for a month come june 10th.

 

[keysofanxiety]

Hey thanks for the reply, really appreciate it. It is BTO/custom. Im just looking for clarification in regards to my order switching from "processing" to "dispatching" and back four times (first time using apples online store).

Hi Karas,

BTO Mac systems take absolutely ages to process. Stock models pretty much ship next day. I've remember older 2012 MBPs with a BTO on 8GB RAM/7200rpm HDD take up to a fortnight additional to ship - (at least 1 week extra), and that was on user-upgradeable RAM and HDD that takes only a few minutes to fit!

So yeah, BTOs definitely test your patience. I know you're itching to get your hands on your new Mac so I apologise that this isn't what you wanted to hear

 

[Karas89]

Hey thanks for the heads up. My status actually changed this morning to delivery on the 4th so lets hope it comes on time this time

 

[hallux]

My Mid-2012 MBP was essentially a BTO but the only change was the hi-res screen. I ordered mine the day of or the day after availability (announced June 11 at the WWDC) and it arrived right after July 4 so it took about 3 weeks.