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Multiple repairs under warranty for the same issue?

B

BenFromPerth23

macrumors member
Original poster
Oct 3, 2013
30
0
Does anyone know if Apple has an official policy about a laptop that needs to be repaired under warranty over and over for the same issue? How many repairs is too many?

Back in the day, this happened to me with a HP and I got a brand new computer after the 3rd one. Does Apple have something similar? Would it be a refurb of what I have now (2011 MBP)? A new Retina? A part payment to allow me to upgrade for a reasonable fee?
 
BenFromPerth23 said:
Does anyone know if Apple has an official policy about a laptop that needs to be repaired under warranty over and over for the same issue? How many repairs is too many?

Back in the day, this happened to me with a HP and I got a brand new computer after the 3rd one. Does Apple have something similar? Would it be a refurb of what I have now (2011 MBP)? A new Retina? A part payment to allow me to upgrade for a reasonable fee?
Click to expand...

After 3 repairs, they'll give you a 15" rMBP with dGPU.
 
yjchua95 said:
After 3 repairs, they'll give you a 15" rMBP with dGPU.
Click to expand...

Brilliant. Thanks. This next one will be 2. Pretty sure it'll need 3.

(Actually, just to confirm, do you mean that if it needs a 4th repair it will be replaced? Or ON the 3rd?)

Side note, because of what you replied, I double checked my system, and Apple have put the wrong part in. No dGPU (I originally had an AMD card, but it's mysteriously disappeared from my system. :/ )
 
BenFromPerth23 said:
Brilliant. Thanks. This next one will be 2. Pretty sure it'll need 3.

(Actually, just to confirm, do you mean that if it needs a 4th repair it will be replaced? Or ON the 3rd?)

Side note, because of what you replied, I double checked my system, and Apple have put the wrong part in. No dGPU (I originally had an AMD card, but it's mysteriously disappeared from my system. :/ )
Click to expand...

On the 4th repair.

Are you sure? Go to System Information → Graphics/Displays.

About This Mac only shows whichever card that's currently active.
 
yjchua95 said:
On the 4th repair.

Are you sure? Go to System Information → Graphics/Displays.

About This Mac only shows whichever card that's currently active.
Click to expand...

Edit: Nevermind. It just popped up. Thanks for clearing that up. :)

Well now I'm not sure. I did as you suggested, and it seems to show. But I assure you, it used to say it right there on the "about this mac" screen. It showed both the iGPU and the dGPU actually.

Perhaps I'm missing some drivers? Maybe the system information report is showing what used to be there, and "about my mac" is showing what's actually there?

I just booted up some graphics intensive programs to see if I could get the dGPU to show there, but nothing...
 
yjchua95 said:
After 3 repairs, they'll give you a 15" rMBP with dGPU.
Click to expand...

There is no official policies AFAIK, its up to person handling the case at the time.

I could be wrong, but I don't think Apple has any stated policy, its like there pixel policy, its not really stated (at least to the public)
 
maflynn said:
There is no official policies AFAIK, its up to person handling the case at the time.

I could be wrong, but I don't think Apple has any stated policy, its like there pixel policy, its not really stated (at least to the public)
Click to expand...

Hmmm. That's a bit of a bummer, but I have high hopes. The person handling my case was great.

This repair lasted less than a day. I didn't even have a chance to boot up anything more intense than iPhoto, and I was mostly using Word and Safari. It's been a week and it's getting worse.

I'll definitely be able to get this fixed free on their 90 day repairs warranty. I'm sure the next will fail as well, especially once I start using the computer for what I need it for - photoshop and video editing, plus some gaming.
 
BenFromPerth23 said:
Edit: Nevermind. It just popped up. Thanks for clearing that up. :)

Well now I'm not sure. I did as you suggested, and it seems to show. But I assure you, it used to say it right there on the "about this mac" screen. It showed both the iGPU and the dGPU actually.

Perhaps I'm missing some drivers? Maybe the system information report is showing what used to be there, and "about my mac" is showing what's actually there?

I just booted up some graphics intensive programs to see if I could get the dGPU to show there, but nothing...
Click to expand...

Nope, the About This Mac screen only shows the active GPU. At the moment mine says AMD Radeon HD 6750M, but as soon as I unplug the external display it changes to Intel HD Graphics 3000.

If you go into System Preferences > Energy Saver and turn off Automatic Graphics Switching, you can force the MBP to only use the dGPU.

As to whether Apple have an official policy on replacing units which have gone in for multiple repairs, they don't, but they usually replace it after the third repair. I discussed it with a Genius when my Apple display was in for the third time, and in the end they just gave me a new one.

For 2011 MBPs with GPU failures, the replacement seems to usually be the latest rMBP with a dGPU.
 
BenFromPerth23 said:
2011 Macbook pro with Graphics Card Failure, requiring a Logic Board Replacement... Same as everyone with that model laptop.
Click to expand...

I think because you're dealing with radeongate, there's even more reason why apple won't give you a brand new machine. Why not get it repaired and sell it, use the money towards a newer computer.
 
I don't believe there's an officially policy on repairs. I had my mid-2009 MBP's hard drive cable replaced 5 or 6 times and the hard drive replaced twice. This even went on after AppleCare expired. I never had to pay for anything, but they never offered a replacement. I had to buy my late-2013 rMBP.
 
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