Multiple repairs under warranty for the same issue?

Discussion in 'MacBook Pro' started by BenFromPerth23, Feb 14, 2015.

  1. BenFromPerth23 macrumors newbie

    Joined:
    Oct 3, 2013
    #1
    Does anyone know if Apple has an official policy about a laptop that needs to be repaired under warranty over and over for the same issue? How many repairs is too many?

    Back in the day, this happened to me with a HP and I got a brand new computer after the 3rd one. Does Apple have something similar? Would it be a refurb of what I have now (2011 MBP)? A new Retina? A part payment to allow me to upgrade for a reasonable fee?
     
  2. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #2
    After 3 repairs, they'll give you a 15" rMBP with dGPU.
     
  3. BenFromPerth23 thread starter macrumors newbie

    Joined:
    Oct 3, 2013
    #3
    Brilliant. Thanks. This next one will be 2. Pretty sure it'll need 3.

    (Actually, just to confirm, do you mean that if it needs a 4th repair it will be replaced? Or ON the 3rd?)

    Side note, because of what you replied, I double checked my system, and Apple have put the wrong part in. No dGPU (I originally had an AMD card, but it's mysteriously disappeared from my system. :/ )
     
  4. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #4
    On the 4th repair.

    Are you sure? Go to System Information → Graphics/Displays.

    About This Mac only shows whichever card that's currently active.
     
  5. BenFromPerth23 thread starter macrumors newbie

    Joined:
    Oct 3, 2013
    #5
    Edit: Nevermind. It just popped up. Thanks for clearing that up. :)

    Well now I'm not sure. I did as you suggested, and it seems to show. But I assure you, it used to say it right there on the "about this mac" screen. It showed both the iGPU and the dGPU actually.

    Perhaps I'm missing some drivers? Maybe the system information report is showing what used to be there, and "about my mac" is showing what's actually there?

    I just booted up some graphics intensive programs to see if I could get the dGPU to show there, but nothing...
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    There is no official policies AFAIK, its up to person handling the case at the time.

    I could be wrong, but I don't think Apple has any stated policy, its like there pixel policy, its not really stated (at least to the public)
     
  7. BenFromPerth23 thread starter macrumors newbie

    Joined:
    Oct 3, 2013
    #7
    Hmmm. That's a bit of a bummer, but I have high hopes. The person handling my case was great.

    This repair lasted less than a day. I didn't even have a chance to boot up anything more intense than iPhoto, and I was mostly using Word and Safari. It's been a week and it's getting worse.

    I'll definitely be able to get this fixed free on their 90 day repairs warranty. I'm sure the next will fail as well, especially once I start using the computer for what I need it for - photoshop and video editing, plus some gaming.
     
  8. illusionx macrumors 6502

    Joined:
    Jul 4, 2014
    Location:
    Brossard, QC
    #8
    What was the issue in the first place anyways?

    The dGPU runs when power is plugged in and iGPU when on battey.
     
  9. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #9
    Nope, the About This Mac screen only shows the active GPU. At the moment mine says AMD Radeon HD 6750M, but as soon as I unplug the external display it changes to Intel HD Graphics 3000.

    If you go into System Preferences > Energy Saver and turn off Automatic Graphics Switching, you can force the MBP to only use the dGPU.

    As to whether Apple have an official policy on replacing units which have gone in for multiple repairs, they don't, but they usually replace it after the third repair. I discussed it with a Genius when my Apple display was in for the third time, and in the end they just gave me a new one.

    For 2011 MBPs with GPU failures, the replacement seems to usually be the latest rMBP with a dGPU.
     
  10. BenFromPerth23 thread starter macrumors newbie

    Joined:
    Oct 3, 2013
    #10
    2011 Macbook pro with Graphics Card Failure, requiring a Logic Board Replacement... Same as everyone with that model laptop.
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    I think because you're dealing with radeongate, there's even more reason why apple won't give you a brand new machine. Why not get it repaired and sell it, use the money towards a newer computer.
     
  12. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #12
    I don't believe there's an officially policy on repairs. I had my mid-2009 MBP's hard drive cable replaced 5 or 6 times and the hard drive replaced twice. This even went on after AppleCare expired. I never had to pay for anything, but they never offered a replacement. I had to buy my late-2013 rMBP.
     
  13. ron1004 macrumors 6502

    ron1004

    Joined:
    Feb 6, 2010
    Location:
    Louisville, KY
    #13

Share This Page