Multiple Replacement

Discussion in 'iPhone' started by woahhi, Aug 8, 2010.

  1. woahhi macrumors newbie

    Joined:
    May 4, 2009
    #1
    Does Apple give you a hard time if you are getting a replacement for a replacement phone? I swapped mine for a battery issue but I am now having proximity / dropped call issues pretty bad... which I didn't have before. Will they give me a hard time if I want to try another replacement? Anyone get more than 1 replacement from the Genius bar?
     
  2. McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
    #2
    Shouldn't be any problem. If there is a real defect you will get a replacement. With the 3G I got several replacements due to the cracked plastic case.
     
  3. Mikey B macrumors 65816

    Mikey B

    Joined:
    Jan 4, 2008
    Location:
    the island
    #3
    Nope, not at all. I too, with the 3G, had a string of several exchanges within a short period of time. If the reason warrants a swap, Apple will be swapping, whether it's the first time or the tenth.
     
  4. Macbie macrumors member

    Joined:
    Apr 12, 2007
    #4
    Its a very easy experience if you encounter a good Customer person. The two exchanges I had, I needed to go to two different stores because 1 of them I'd encountered was playing hardball.
     
  5. woahhi thread starter macrumors newbie

    Joined:
    May 4, 2009
    #5
    What is the "threshold" for too many dropped calls. I get call failed maybe 2-10 times during a single conversation and people often complain that I don't pick up their calls when my phone doesn't even ring. Is this completely up to the genius to believe me?
     
  6. Macbie macrumors member

    Joined:
    Apr 12, 2007
    #6
    Yep. The person I said was playing hardball told me he can't do anything because he didn't see the yellow tint I was talking about and Apple has an internal memo that said to tell customers to wait atleast 2weeks before talking. But the next day I scheduled with a different store that was like more than 100 blocks from my house and the girl I encountered said she saw the yellow tint and told me 8days since I got it was long enough for an exchange.
     
  7. Mikey B macrumors 65816

    Mikey B

    Joined:
    Jan 4, 2008
    Location:
    the island
    #7
    Pretty much up to them. If you aren't satisfied, make another appointment.

    Also, you can try calling AppleCare. IME, they have been a bit more "lenient" and if they authorize a swap, the store must honor it. They'll even call the store to make an appointment.

    And I've always found that being disgustingly polite yet persistent goes a long way.
     
  8. woahhi thread starter macrumors newbie

    Joined:
    May 4, 2009
    #8
    It is possible for Apple Care to authorize a replacement? When I called Apple Care about my battery issue they told me to go into a store and the genius was the one who decided on a replacement. If Apple Care tells me to just go to the store should I ask them to pre-authorize a replacement so I don't waste my time with difficult geniuses?
     
  9. woahhi thread starter macrumors newbie

    Joined:
    May 4, 2009

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