Multiple Threads from Same Person in iMessage

Dino F · Oct 12, 2014

Since this morning, my iPad 2 and iPhone 6 have both been creating a second thread, whenever I get an iMessage from my wife's iPhone 5?!

On my wife's phone, she has her phone number and her iCloud email address under the 'Send & Receive' section for iMessages and I also have my number + iCloud email address in the 'Send & Receive' section on my iPhone, however, when her phone sends an iMessage, it is totally random whether the message goes into her existing thread on my phone (the one where it shows the message is coming from her mobile number) or if my phone and iPad creates a new thread (which shows the message coming from her email address).

I can't figure out what is causing this?

If she sends a message to my son's iPod, it always shows that the message has come from her mobile number but when she messages me, sometimes it gets added to the 'mobile number' thread and other times it gets added to the 'email address' thread?!

Any ideas?!

afsnyder · Oct 12, 2014

Turn off and on iMessage and reboot your device. It's a slight glitch.

gordon1234 · Oct 12, 2014

As far as I know, Messages for iOS always creates separates threads for any numbers/emails assigned to iMessage, even if they are for the same person. It's extremely annoying, and inconsistent with how the Messages Mac app works (it combines them, as one would expect.)

I've had this problem with friends and family in the past, where it seems to "randomly" go to one thread or the other when I receive messages from them. In every single case where I've had this issue, it's turned out not to be random at all, but to be inconsistent human behavior. In other words, the person on the other end ALSO had separate threads, one with the sender as their email, and one with the sender as their phone number (yes, this is totally possible) and they were pretty much selecting one at random when they wanted to send me a message.

The solution in all cases was to delete both threads on both of our devices, then have one person send a message from their default iMessage contact type (phone or email) to the other person's preferred iMessage contact. This way you get a single thread with the correct iMessage contact point on both ends. It's extremely annoying.

Dino F · Oct 13, 2014

gordon1234 said: ↑

As far as I know, Messages for iOS always creates separates threads for any numbers/emails assigned to iMessage, even if they are for the same person. It's extremely annoying, and inconsistent with how the Messages Mac app works (it combines them, as one would expect.)

I've had this problem with friends and family in the past, where it seems to "randomly" go to one thread or the other when I receive messages from them. In every single case where I've had this issue, it's turned out not to be random at all, but to be inconsistent human behavior. In other words, the person on the other end ALSO had separate threads, one with the sender as their email, and one with the sender as their phone number (yes, this is totally possible) and they were pretty much selecting one at random when they wanted to send me a message.

The solution in all cases was to delete both threads on both of our devices, then have one person send a message from their default iMessage contact type (phone or email) to the other person's preferred iMessage contact. This way you get a single thread with the correct iMessage contact point on both ends. It's extremely annoying.
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...I agree with everything you say here - it is totally random! Yesterday, I was sending a message from my wife's phone to mine (she always uses my mobile number to send the message to) but sometimes it would add the message to the existing thread on my phone (from her mobile number) and other times it would create a new thread (from her email address).

No matter what I did and how many times I tried, I could not make it consistently send to the existing thread or the new thread??!!!

I tried creating a new message (from her phone) and even opening the existing thread on her mobile (my messages to her ALWAYS appear in one single thread on her phone - no matter whether my message originated from my mobile or my email), but it was totally random as to whether the message would get added to the existing thread or it would create a new one - very frustrating!

I even deleted the new thread it created (the one from her email address) but even then, it would just create a new email thread?!?!

What is weirder is that on her iPhone 5, she has the option selected whereby new iMessages are sent from her mobile number, but the new threads which are created on my iPhone 6 - originate from her email address?!?!?

Its gotta be a bug or something!?

Is there an 'Apple Live Chat' service whereby I could explain to them whats going? They may have a solution?!

Multiple Threads from Same Person in iMessage

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