Music 8.4 radio NOT working


etm0001

macrumors member
Apr 4, 2015
35
4
Others have also reported the 403 error when trying to listen to Beats 1 Radio. In English, the error message is: "The operation could not be completed. An unknown error occurred (403)."

It appears this message is generated when accessing Beats 1 Radio outside the United States. I also received this error, and was able to resolve it by using a VPN to connect to a VPN server in the United States.

Note: I am located in a country that is officially supported by Apple Music. AFAIK, if the country is supported by Apple Music, Beats 1 Radio should also be supported. (Apple Music appears to work fine in my country, without using a VPN connection to the United States).

I suspect this is a launch day problem that should be quickly resolved. For now, if you can, use a VPN and connect to a VPN server in the United States.
 

galinder

macrumors member
Original poster
Jun 14, 2015
35
13
Others have also reported the 403 error when trying to listen to Beats 1 Radio. In English, the error message is: "The operation could not be completed. An unknown error occurred (403)."

It appears this message is generated when accessing Beats 1 Radio outside the United States. I also received this error, and was able to resolve it by using a VPN to connect to a VPN server in the United States.

Note: I am located in a country that is officially supported by Apple Music. AFAIK, if the country is supported by Apple Music, Beats 1 Radio should also be supported. (Apple Music appears to work fine in my country, without using a VPN connection to the United States).

I suspect this is a launch day problem that should be quickly resolved. For now, if you can, use a VPN and connect to a VPN server in the United States.

thanks a lot!!
with vpn its working.
you think it will be fix and I will be able to use it without vpn?(I am from Israel)
thanks!
 

ChrisStayte

macrumors newbie
Apr 27, 2015
5
2
Ohio
Seems to be a problem right now. I would just wait it out. They have a lot of load on their servers with all the streaming and updating.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
47,470
16,002
There was an outage recently (likely not even Apple related), but things should be back up already.
 

etm0001

macrumors member
Apr 4, 2015
35
4
There was an outage recently (likely not even Apple related), but things should be back up already.
Beats Radio 1 still does not work for me, either using iTunes 12.2 or iOS 8.4 (i.e., the latest releases that support Apple Music). The only way it works is to VPN to the USA.

Two questions come to mind:
  • It's always been the case that the country listed on your Apple ID is the one that determines your iTunes store, etc. Is that not what determines your country for Apple Music and Beats Radio 1?
  • Apple Music is available in 100 countries, and so far I've assumed that Beats Radio 1 would be available in those same countries. I still think that's the case (it would be absurd and highly confusing to users if it were otherwise), and yet for me Apple Music works and Beats Radio 1 does not, even though 1) the country associated with my Apple ID and 2) the country in which I'm currently located (the two are not the same) are both supported by Apple Music.
I'm sure Apple will get things straightened out eventually, but so far it's been a needlessly frustrating experience.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
47,470
16,002
Beats Radio 1 still does not work for me, either using iTunes 12.2 or iOS 8.4 (i.e., the latest releases that support Apple Music). The only way it works is to VPN to the USA.

Two questions come to mind:
  • It's always been the case that the country listed on your Apple ID is the one that determines your iTunes store, etc. Is that not what determines your country for Apple Music and Beats Radio 1?
  • Apple Music is available in 100 countries, and so far I've assumed that Beats Radio 1 would be available in those same countries. I still think that's the case (it would be absurd and highly confusing to users if it were otherwise), and yet for me Apple Music works and Beats Radio 1 does not, even though 1) the country associated with my Apple ID and 2) the country in which I'm currently located (the two are not the same) are both supported by Apple Music.
I'm sure Apple will get things straightened out eventually, but so far it's been a needlessly frustrating experience.
That seems like a different aspect of all.
 

etm0001

macrumors member
Apr 4, 2015
35
4
Apple has posted the list of countries where Apple Music, Apple Music Radio, Beats Radio 1, and iTunes Match are available. It is not the case that, if Apple Music is available in a given country, then Beats Radio 1 is also available - availability for each of these services varies by country.

I turns out that, the country in which I'm currently located is not yet supported by Apple Music, Apple Music Radio, or Beats Radio 1. However Apple Music Radio, both on iOS and in iTunes, both work fine for me without having to VPN back to the USA. It would seem that Apple is using geographic location, and not the country associated with your Apple ID, to determine which services are available on your device.

For now, you have to use VPN for Beats Radio 1 until it is officially offered in your country.

Hope this helps!