Music download problems

Discussion in 'Mac Apps and Mac App Store' started by JPS127, Jun 6, 2019.

  1. JPS127 macrumors member

    Oct 23, 2013
    I was sent (by the artist) an advance copy of a forthcoming album. I successfully downloaded it into iTunes, but am unable to sync it with my iPhone. The Cloud icon displays that the music can't be sent to the Cloud. Any suggestions as to how to solve this?
  2. Superspeed500 macrumors regular


    Jul 25, 2013
    Have you tried to transfer it by cable? Also note that iCloud music library (The feature you try to use) requires an active Apple Music subscription.

    From the apple support page (
    Help article about syncing from your computer:
  3. JPS127 thread starter macrumors member

    Oct 23, 2013
    Thanks. But, yes, I do have active Apple Music subscription, but not the right cable to go from my MBP to my iPhone 8. I did move the songs to Dropbox, so I can listen to them there, as well as on my laptop via iTunes. But that's about it.
  4. NoBoMac macrumors 68020

    Jul 1, 2014
    A couple of things going on, I believe.

    Why it did not load up to iCloud, the tracks might be in an unsupported format. Might try converting the tracks into AAC and then click the "upload" menu option.

    Otherwise, would need to disable Apple Music on the phone to be able to sync music from iTunes to iPhone. And then can do that via wifi sync.

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3 June 6, 2019