Music Purchases lost?

Discussion in 'iPhone' started by Borja1055, Feb 25, 2011.

  1. Borja1055 macrumors regular

    Jul 25, 2010
    My friends itunes library(obviously using windows :rolleyes:) was deleted and he lost his itunes purchases. is there any way to recover the purchases? the files are no longer in the computer.
  2. tucker3434 macrumors regular

    Dec 23, 2009
    Call apple and explain. They may allow you to re-download.
  3. webbuzz macrumors 65816


    Jul 24, 2010
    I had a similar issue a few years ago. Have your friend send an email to iTunes support, explain the issue and hope for the best. Support emailed a link for me to download my purchases again. They emphasized it was a once in a lifetime request.
  4. Borja1055 thread starter macrumors regular

    Jul 25, 2010
  5. JamesMB macrumors 68000


    Jan 2, 2011
    Are the songs still on the phone? If they are, you can get them off.
    If he deleted the library folder in iTunes, look in the trash folder.
  6. iMclightning macrumors newbie

    Feb 25, 2011
    Happened to me once, emailed them and they replied about a day after saying to go on Itunes and click Download Avaliable Purchases or something:)

    I just gave them some lame excuse about a virus attack or something but still, they were really kind:)

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