Music Videos on iTunes Match

[jpswansea]

Hi there,

I have been unable to access the majority of my music videos on my Apple TV, iPhone 4S and iPad2 for nearly a week. I subscribe to iTunes match so finding this really frustrating. Have sent two messages to Apple using Express Lane but no reply. Anyone getting the same problem?

Regards
JP

 

[Menel]

I wasn't under the impression videos worked with iTunes Match...

 

[jpswansea]

I wasn't under the impression videos worked with iTunes Match...

Music videos have been available through iTunes match in the UK from launch

 

[MacNeilly]

Hi,

I'm experiencing the same problem - videos purchased in the last month seem to stream just fine to my Apple TV and iPhone but those purchased before this time refuse to play! On my Apple TV I just see a spinning wheel - on my iPhone I just receive the message 'Could not load movie' or the screen turns black and returns to my list of videos.

Very frustrating as everything was working smoothly up until a week or so ago!

I'm UK based but this seems to be a problem for many users:
https://discussions.apple.com/thread/3719268?start=0&tstart=0
https://discussions.apple.com/thread/3713754?start=15&tstart=0