Must be a Seattle thing. (MacBook Air purchase)

[revelated]

You wrote "must be a seattle thing" in the title of the thread!!!!

And reasonable people will look at the WHOLE title and say "oh...he's commenting on his Apple MacBook Air purchase while he was in Seattle. What's he have to say about THE PURCHASE while he was there? Oh, he met some hippy, so he thinks it's the Seattle style. Well he's wrong, but who cares, what's he say about THE PURCHASE?"

No. What you people do is, "OMGWTFBBQ!!!!111!!! How DARE you make fun of my glorious city and its people???!?!?!?" Even though that's not what I did.

Get over it. FOCUS ON THE PURCHASE. It's what matters. Or ignore the whole post and go to another thread.

 

[KPOM]

Apple company attire and grooming surely suck
The CEO himself wears jeans, black turtlenecks and sneakers... The company would be so much better if they were all groomed to your perceived aesthetics...
Wearing a suit does not necessarily a dedicated professional make....

Apple's CEO is casually, but still neatly dressed. He's also very demanding.

Anyway, my experience with the Apple Stores is that the Genius Bar people genuinely try to be helpful. They aren't trained techs, nor do I expect them to be, but they should be courteous and listening, and most of them are. The associates walking the sales floor often leave something to be desired, however. It can sometimes be difficult flagging someone down to buy something. I'm the type who knows what I want and who doesn't need to be "sold" anything. I could go to MacMall or Amazon and get it a little cheaper, but I'll go to the Apple store for the convenience or to get something on the release day.

It could have something to do with the compensation model. With Apple's popularity and staggered releases, selling the base product is probably fairly easy. It's like it's always Black Friday. Who else has lines around the block for product releases, not just occasionally, but routinely (iPhones, iPads, etc.)? Hence the associates aren't rewarded for selling the Mac, but instead are measured by how many Apple Care or One-to-One upgrades they can sell. The stores are successful, however, so I don't see Apple changing the formula much.

 

[stevenpa]

Don't rag on a city just for your Apple store experience. Most "geniuses" and SA are nowhere close to someone with a decent amount of tech knowledge. For example, even the stores right next to Apple HQ, Palo Alto for example, have staff that are really bright and staff that should honestly know a little more about Apple.