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Discussion in 'Mac Basics and Help' started by scan, Nov 23, 2005.
It doesn't sit on a level surface. what do i do? i need to know how to get it replaced
Is it still under warranty? How badly warped is it? Does it sit well on other level surfaces, or flat ones even?
Unless it's brand new or pretty badly warped and obviously not from being dropped or something, then I think a replacement is a bit far fetched, sorry.
trust me, its never been dropped! its like 2 weeks old so yes on the warranty. i never thought it was warped. i always thought the table was warped but now I have confirmed that it is warped. its warped enough tto make using it very annyoing as it keeps wobbling
So, what does AppleCare say about it? Are they willing to replace it?
i don't know. thats what I'd like to find out, hence, i need some kind of contact information
When my friend got his 12" two years ago now, it was warped when he got it. He was so annoyed but couldn't be bothered with the hassle of sorting it out.
I guess it's just a common fault
I have a 12" powerbook too. It happens. Just bend it back it shape with some (light) pressure and it should be good for a while. Not much else you can do about it, aluminum bends.
I wonder if a local Apple store could swap one out for you. Not sure if they'd be nice enough to do that but if you live near one give that a shot.
Otherwise I think the contact info you're looking for is in your manual that came with your Powerbook or just head over to www.apple.com
Hate to hear about this, what a way to ruin a new purchase.
Just ask Apple for a new bottom case. Perhaps that will straighten out the topcase and lcd lid. Easy enough for them.
Yes, this can be an annoying thing, esp. when the PB is new. I had the same thing on my 15", but a little "use" and the wobble was gone. Like it was said earlier, Aluminum bends
i contacted apple by looking through the manual and they are willing to fix it by changing the bottom case. Fortunately for me the store I have to bring it to is aobut 2km away. Unfortunately, it will take a week for the process and I have tons of work that I need my PB for. I talked to the technician and he said he will change the bottom case and test to see if it shorted out anything. If so, I'll probably get a new unit. I'm going to talk to the guy in person and persuade him to just give me a new unit because I dont' want any possible future problems that replacing the bottom unit could have
It's not a huge deal, as someone said just bend it back.
I abuse my powerbook like no other, so for about a month it had a nice little warp and rocked back and forth when i'd push on one corner...then after a little more abuse its level now.
Aluminum is highly susceptible to heat and cold, causing it to expand or contract and change the shape slightly. I'd be the warp (unless its truly god awful) will come out in a couple weeks of its own accord.
If not...run an app that really heats it up (encode some h264 or something) and hold it in the way you want...that might work
Well, if you would of searched, you will find that PB warping is a rather common problem. Yes, Apple will take care of this.
I had this happen to me, they sent me a box, I sent it out, and it was back, the day after next. 3 days from when I got the box.
Glad you got it worked out. good luck.
Use it for a day and get it nice and hot, then switch it off and place a large, heavy hardback book on top of it overnight. That should do the trick.
I have 2 12" Powerbooks and that is so normal, the aluminium enclosure blends very easilly. Just blend it back to teh original position and that is it.
Every time I travel I have to fix it.
If you go to Apple Car and they replace it in a few weeks or before you are going to have the same problem again. That is the problem with that enclosure besides... is the worst to disipate heat.
Apple will replace the offending casing if there is enough of a problem with it.
it is a common fault, and they will replace it if it causes enough hassle.
one of my friends had trouble with it and they said if you could fit four business cards under the offending part of the case then they'd fix it. anything less and they may not, but it wouldn't do any harm to give them a phone.
If you bought your PB in an Apple store, there is a little-known policy that Apple has regarding replacements: They are up to the store manager. This means that you can pursuade a store manager to replace your machine and that store would receive credit for the machine, making the swap easy on the manager. Nothing goes further in life than standing in a crowded store and talking at a normal tone, with customers around, about a defect with that company's product. Say "only two weeks old" and "warped case" and "I paid $xxxx for this thing and I expect it to be in perfect condition so long as I have not damaged it myself only two weeks after I buy it". Be nice, but firm, and be around other customers, so that the manager has an interest in making the store, and Apple, look like they care about the customer and their products. Companies need to stand up for their products, and I think Apple will. Saying "aluminum warps" is not good enough. There should be a disclaimer on the box when you sign it that says that, if they want to fall back on it as an excuse. If not, they should not make the products out of materials that do such things. Aluminum is nice, but if they are going to say "well, it bends...didn't you check the properties of the metal we use before buying this thing?", it is better left being used to make planes and food-wrapping foil.
Go visit an Apple store.
That is the best advice, and frankly, the way many corporations run in their retail departments in regards to electronics.
Also, don't let yourself get cornered in the Genius bar area, stay mobile, and carry your powerbook to the powerbook display and use their floor demo as a demo of your own. I would first ensure that their floor model is not warped.
Be firm, polite, and make sure you have good eye contact without giving the other person the impression that you can be persuaded to accept this issue. Eye contact will do allot in a situation like this as you will see their reaction, and the other party will see that you are honest, and determined.
Best of luck, and hopefully you have a good experience going forward!