Sorry, I just gotta share and pass this along. And it is not good at all. I am more sad than anything, as I wanted this unit badly. I finally took the plunge and bought a refurbed 17 glossy Macbook Pro from Apple and it arrived today. I should have taken pictures of this, but I was so furious (and saddened) that I did not do this. Instead, I was in a rush to get back to Fed Ex. When I opened up the display it was really difficult to open, like something was catching. finally I got it open with a pop, but the display would not remain in the upright position, it would either fall forward or backward. When I looked closer, I noticed that there was a little silver screw in the very lower left corner of the display way far down that was not screwed in, and it gouged the living piss out of the lower bezel/case. This little screw looks like it only holds the outer frame to the display and would have nothing to do with the loose diplay. I know that I will be chastized by many for buying refurbished and this is what I get, but I don't see how in the world anyone could let this poor quality out in this condition. I paid over $2500 for this unit, not a $400 refurb from Dell. Now I am bothered what I will recieve next and what shape it will be in.