My 1st Gen Watch screen came off all a sudden help!

Discussion in 'Apple Watch' started by 212rikanmofo, Aug 9, 2017.

  1. 212rikanmofo macrumors 65816

    Joined:
    Jan 31, 2003
    #1
    This is the strangest thing, as I was wearing my watch, I noticed that the screen came loose from the body. Looks like some sort of glue issue? I don't really wear my watch often or even take it out of the house, so I'm not sure why this happened. I would expect a higher quality coming from Apple. Anyways, I heard of the recent extended warranty that Apple will repair your watch free of charge for those who have the back part come off. Does this still apply for those who have the actual face coming off? If so, do I qualify for this free repair and how long does it take?
     
  2. WarHeadz macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Long Beach, California
    #2
    Wouldn't it make more sense to contact Apple? You know we don't work for them right?
     
  3. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #3
    It's the usual problem,the glue that holds the screen,take it to Apple.
     
  4. Relentless Power, Aug 9, 2017
    Last edited: Aug 10, 2017

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    No need to be facetious. The OP is seeking simple direction on how others have handled their experiences with the adhesive/display issues and or their experiences with Apple.

    @212rikanmofo, in you're situation, Apple has extended the warranty coverage for your Apple Watch up to three years for issues with related to the adhesive/ battery. You should be covered for a replacement Watch. It does apply to first Generation Apple Watches.

    Here are some articles explaining more in detail explaining the issues.

    https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/

    https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
     
  5. 212rikanmofo thread starter macrumors 65816

    Joined:
    Jan 31, 2003
    #5
    Thank you so much for understanding... that helps! :)
     
  6. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
  7. 212rikanmofo thread starter macrumors 65816

    Joined:
    Jan 31, 2003
    #7
    Yes I contacted them, they sent me a shipping kit which I then shipped my watch to them, they told me most likely it will be a replacement and not a fix at no costs. Overall, I'm pleased. I hope I get a 2nd Gen but I doubt it.
     
  8. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    Your first generation Apple Watch will likely be replaced by a first generation or a Series One. Either way, good news that it won't Cost you due To the issue.
     
  9. lke macrumors 6502a

    Joined:
    Jun 19, 2009
    #9
    I have the same issue and I hope that they give me the Second Generation because my Apple Watch has a Sapphire crystal and it cost me $599 dollars. The first generation costs only $299 dollars and it has a Ion-X glass.

    I also have AppleCare+ and the coverage will end on November. Maybe I will wait for the September event where maybe Apple will release the new Apple Watch 3 and it will be easier to get a new generation 2 Apple Watch that is similar to my watch.

    Suddenly people is getting issues with the front screen of their Apple Watches exactly like on the back, the glue is not working after some years and Apple will have to fix all Apple Watches with this issue.
     
  10. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #10
    Top screen came off last week, handing on by video cable. Almost ordered a adhesive kit to fix it. The opted to take it into Apple Store. They submitted it for diagnosis and with a few days emailed to pick up a new watch. Still a series 1, but appears new..does not matter. It works great. Not sure whey they do not just replace the battery.
     
  11. MrGimper macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #11
    Whether a watch has sapphire crystal or glass is based on the case material, not the series/generation. If it's an aluminium model (sport or later just called aluminium) then it will have glass. If it's a stainless steel case or better (gold/ceramic - Edition), it will have sapphire.

    Edit: Just for completeness, I believe they did change the back material on the aluminium from Composite on series 0, to ceramic on 1 & 2
     

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