Today I picked my phone up out of my dock (I use the dock for charging only, it isnt connected to a computer) and it is displaying the connect to iTunes screen. When I do so, it says the phone is in recovery mode and must be restored, however when I go to restore it, iTunes gives me an unknown error (28). After about an hour on the phone with tech support, they couldnt help me remedy the situation and suggested I make an appointment at an apple store. I'm really hoping that tomorrow they'll just give me a new phone. Has anyone had a similar problem because ive searched google high and dry and cannot find anything like my problem.