My 3rd MacBook...now need a FOURTH ONE! EDIT: NOW NEED FIFTH!!!

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poolin1243

macrumors 6502
Original poster
Nov 7, 2005
302
0
Kansas City,MO/Milwaukee, WI
so...

ive gone through 3 macbooks in the 4-5 WEEKS since i bought the original one. Every Time it was something else! A clicking screen when opening and closing, a bad left speaker, Discoloration of the BLACK casing. NOWW i need a FOURTH macbook, because this 3rd one is having a static (white noise like a TV) all the time! Its rediculous how many problems im having. What to do???? What to do?????

What numbers can i call to bitch and moan about this, and get some vindication etc from apple?????? What to do?

UPDATE: NEED ALL YOUR HELP MACRUMORS!!!! check out page 5 for details!!!! HELPPPPP!
 

GaseousPlatypus

macrumors member
Jul 8, 2004
59
0
Call up Apple, get a manager, explain your situation at first and ask for reimbursement for your troubles. If that doesn't work, complain 'till you're blue in the face. Odds are you'll get something for your troubles.
 

aristobrat

macrumors G5
Oct 14, 2005
12,255
1,333
poolin1243 said:
Its rediculous how many problems im having.
It is. Mathematically, you're way beyond having defied the odds. I wouldn't walk outside during thunderstorms, but I would start buying lottery tickets! ;)
 

Xander562

macrumors 68000
Apr 2, 2006
1,628
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poolin1243 said:
so...

ive gone through 3 macbooks in the 4-5 since

4-5 what? weeks days minutes months?


in anycase i would call Apple up and ask for some compensation, then buy yourself something of equal/better value (hopefully better for all the trouble you've been through)
 

jordansampson

macrumors member
Aug 15, 2006
97
0
edmonton
.... easy.. make a webpage with lots of pictures/ sounds. or take it to the media in some way. As soon as apple hears they will give you your moey back to shut you up. then they will give you sometop of the line product for your trouble. God love apple.:)
 

poolin1243

macrumors 6502
Original poster
Nov 7, 2005
302
0
Kansas City,MO/Milwaukee, WI
whats the best way to go about making a fit...i mean this is really starting to anger me, im sittin here on this thing, and i can barely hear myself thing over the static noise.

btw ive gone through 3 in 4weeks or so

phone numbers, etc would help (i know 1800 apl care)
 

jordansampson

macrumors member
Aug 15, 2006
97
0
edmonton
serious make a realy good webpage, then make an outragous threat like "im going to walk to the nearist apple store to prove that i can fix it myself faster than apple" then get it on a few pages like digg.com and boom. Apple will be on the phone in no time.
 

danny_w

macrumors 601
Mar 8, 2005
4,380
124
Austin, TX
aristobrat said:
It is. Mathematically, you're way beyond having defied the odds. I wouldn't walk outside during thunderstorms, but I would start buying lottery tickets! ;)
Yes, the OP may be way beyond defying the odds, but unfortunately this seems to be the case for many, many Macbook owners. Just check out the Apple forums to get an idea. Three and four units is not uncommon at all judging by the posts over there. I just switched early last year, but may well never buy another Apple product again after all of these reports.
 
F

freakonguitar

Guest
i agree with GaseousPlatypus, complain, whine and make a HUGE deal out of it and they will make it up to you. For instance. I had issues with cracking the arrow keys from gaming on my ibook keyboard. I got sent a replacement, then it happened again, and i got sent a french keyboard by mistake. So i called em up and complained and they sent me a free extra battery. Then i happened again and i had trouble reaching them, gave them tons of heck and they sent me a free external keyboard and a replacement internal again. :p complaining over lost time does work! :D
 

generik

macrumors 601
Aug 5, 2005
4,116
1
Minitrue
danny_w said:
Yes, the OP may be way beyond defying the odds, but unfortunately this seems to be the case for many, many Macbook owners. Just check out the Apple forums to get an idea. Three and four units is not uncommon at all judging by the posts over there. I just switched early last year, but may well never buy another Apple product again after all of these reports.
How is that possible? Thanks to Apple's vendor lock in what you are saying is once your computer dies everything is essentially dead, because your entire platform dies with you without continued purchase from Apple. This dilemma is not faced by PC users... who can simply buy another machine from a more reputable manufacturer.
 

danny_w

macrumors 601
Mar 8, 2005
4,380
124
Austin, TX
generik said:
How is that possible? Thanks to Apple's vendor lock in what you are saying is once your computer dies everything is essentially dead, because your entire platform dies with you without continued purchase from Apple. This dilemma is not faced by PC users... who can simply buy another machine from a more reputable manufacturer.
That may be true, but unless Apple fesses up to their problems they may find themselves on the losing end of the situation. It is easy enough to get people to switch with the promise of a great product, but it is also easy to lose those same people if they are forced to endure endless problems. So far Apple is convincing a lot of people to switch and give them a try, but they stand to lose all of those new customers to poor quality control and customer service.
 

aristobrat

macrumors G5
Oct 14, 2005
12,255
1,333
danny_w said:
It is easy enough to get people to switch with the promise of a great product, but it is also easy to lose those same people if they are forced to endure endless problems.
Well, for what it's worth, 6500 owners rated their notebooks/tablets for PC Magazine and here's how it broke down for Apple notebooks.

Once again, Apple is at the top. Its overall score, 9.1, is significantly better than the average for Windows notebooks—and a full seven-tenths of a point better than Lenovo's overall score, 8.4. Its scores for reliability (9.2), tech support (8.5), and likelihood of recommending (9.4) are also significantly better than average. Yes, its score on percentage needing repair is merely average, but at 16 percent, it's the lowest of the survey (alongside Sony's 16 percent).
http://www.pcmag.com/article2/0,1895,2006499,00.asp

I'd imagine that MacBooks are probably too new to have factored much in to this survey, but their bigger brother (MacBook Pro) has been around long enough to have factored in, and if anything, had more teething pains than the MacBook.

If a new switcher gets a bad computer from Apple, the best resolution (IMO) is for Apple to immediately replace that machine with a new machine. Using the data above, for someone to have received THREE "broken" new machines in a row says more about mathematical probabilities and randomness than it does about anything else.
 

poolin1243

macrumors 6502
Original poster
Nov 7, 2005
302
0
Kansas City,MO/Milwaukee, WI
WELL I went to the apple store today because i was nearby....


4th macbook in my hands


AND GUESS WHAT???

A DEAD FRIGGIN PIXEL


now on monday/tuesday...im DEFINATELY making a HUGEEEEEE FIT.

anybody know customer care/service number, and not tech support?

THIS REALLY PISSES ME OFF
 

benthewraith

macrumors 68040
May 27, 2006
3,078
80
Miami, FL
poolin1243 said:
WELL I went to the apple store today because i was nearby....


4th macbook in my hands


AND GUESS WHAT???

A DEAD FRIGGIN PIXEL


now on monday/tuesday...im DEFINATELY making a HUGEEEEEE FIT.

anybody know customer care/service number, and not tech support?

THIS REALLY PISSES ME OFF
I've never really understood this dead pixel thing? Aren't they almost virtually impossible to see? How would you know if you had one? I'm sorry, it's just, I've never seen a dead pixel in an LCD or any sort of display before. :eek:
 

JMies419

macrumors 6502
Aug 24, 2006
340
0
I have been asking the same question benthewraith....1 dead pixel? Can you even see that? I have owned 4 Sony Vaio notebooks (getting ready to make the switch to MAC!) and I have NEVER noticed any dead pixels on any of those? :confused:
 

ITASOR

macrumors 601
Mar 20, 2005
4,398
3
poolin1243 said:
WELL I went to the apple store today because i was nearby....


4th macbook in my hands


AND GUESS WHAT???

A DEAD FRIGGIN PIXEL


now on monday/tuesday...im DEFINATELY making a HUGEEEEEE FIT.

anybody know customer care/service number, and not tech support?

THIS REALLY PISSES ME OFF
If nothing else is wrong, I would just deal with the dead pixel. That's not a manufacturers defect or anything, it's fairly common.
 

smorgasbord

macrumors newbie
Jul 10, 2006
7
0
trust me. if you've paid so much for a macbook, you wan't the damn thing to be perfect. i'm on my 3rd macbook after the 2 previous ones had a couple of dead pixels. and yes, they are very visible and it's like a punch in the face everytime you see it. make sure you open up the macbook and check it out before you make the transaction.
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
benthewraith said:
I've never really understood this dead pixel thing? Aren't they almost virtually impossible to see? How would you know if you had one? I'm sorry, it's just, I've never seen a dead pixel in an LCD or any sort of display before. :eek:
I had a stuck green pixel on my iMac. I noticed it all the time. As soon as I got it i popped in the Matrix. Everything was black, and I see this extra green spot. I was like WTF!!!?

Yep. Stuck Pixel. It always drew my eye and was really annoying. Oh yeah, it was right in the middle of the screen.

So yes, they are annoying. If it affects productivity I would take it back. If it was lonely in the corner. I would leave it alone.
 

Xander562

macrumors 68000
Apr 2, 2006
1,628
0
Have you tried massaging it back to life? i've heard amazing results from this... if that doesnt work, ASK FOR SOME COMPENSATION!!!!!! say you are unsatisfied.... but please dont be turned off of apple, this is a rare occurencs (if you can believe me)
 

poolin1243

macrumors 6502
Original poster
Nov 7, 2005
302
0
Kansas City,MO/Milwaukee, WI
its there, its annoying, and now i am seriously peeved at apple right now...im totally dissapointed in the company, and the quality of their products.

heres my list

bought a powerbook-
replaced TWICE

Then they replaced it with a macbook pro
THIS Macbook Pro has had 2 major repairs- Main Logic Board, top case, keyboard, trackpad, DC-in board, Battery, Superdrive

intel iMac-
have had superdrive and power supply replaced- now there is a faint chirping noise coming from the back...PLUS it has a dead pixel
so that needs repair

4th Gen Ipod-
Replaced once

ipod nano-
replaced once

5th gen ipod
replaced once

EVERY SINGLE APPLE PRODUCT I HAVE OWNED HAS BEEN REPLACED OR REPAIRED.

I take care of my stuff, very well, better than most, and this is complete and utterly DISGUSTING how apple quality has been to me. For the thousands and thousands that i spent on apple equipment, i am very dissapointed
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
smorgasbord said:
trust me. if you've paid so much for a macbook, you wan't the damn thing to be perfect. i'm on my 3rd macbook after the 2 previous ones had a couple of dead pixels. and yes, they are very visible and it's like a punch in the face everytime you see it. make sure you open up the macbook and check it out before you make the transaction.
I must say you guys are lucky. Most manufactuers (including Apple) have a policy about dead/stuck pixels. Requiring a certain number before return is possible.

You should be thankful Apple is even helping you out with one or a "couple".
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
poolin1243 said:
its there, its annoying, and now i am seriously peeved at apple right now...im totally dissapointed in the company, and the quality of their products.

heres my list

bought a powerbook-
replaced TWICE

Then they replaced it with a macbook pro
THIS Macbook Pro has had 2 major repairs- Main Logic Board, top case, keyboard, trackpad, DC-in board, Battery, Superdrive

intel iMac-
have had superdrive and power supply replaced- now there is a faint chirping noise coming from the back...PLUS it has a dead pixel
so that needs repair

4th Gen Ipod-
Replaced once

ipod nano-
replaced once

5th gen ipod
replaced once

EVERY SINGLE APPLE PRODUCT I HAVE OWNED HAS BEEN REPLACED OR REPAIRED.

I take care of my stuff, very well, better than most, and this is complete and utterly DISGUSTING how apple quality has been to me. For the thousands and thousands that i spent on apple equipment, i am very dissapointed
It might be important to include when these things happened. If it was 2 days after you bought it, sure I can understand why you would be mad. But things break. It happens, you are not the only one. Hard drives die and sh*t happens. If you got good use out it before something happened what is wrong with that.

Also, you should be glad you are dealing with a company who will typically help you out and replace it for you. There are places out there who will pretend like they never took your money.
 
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