My 5c doesn't work after sending for repair to apple

ionjohn

macrumors 65816
Original poster
Jun 5, 2013
1,183
9
Canada
Hey guys

I sent my 5c for repair last week and received it a few days ago, it would turn on before sending it but now it won't. They say it's been water damaged but it was working fine, there was just a problem with the speaker, wouldn't work during calling. Now it's totally screwed

What should I do? Apple must've done something to mess it up like that
 

todd2000

macrumors 68000
Nov 14, 2005
1,609
8
Danville, VA
Hey guys

I sent my 5c for repair last week and received it a few days ago, it would turn on before sending it but now it won't. They say it's been water damaged but it was working fine, there was just a problem with the speaker, wouldn't work during calling. Now it's totally screwed

What should I do? Apple must've done something to mess it up like that
Umm here's a crazy thought. Call Apple and tell them?
 

dotme

macrumors 6502a
Oct 18, 2011
903
69
Iowa
Call Apple and raise a stink. That's unacceptable. If it was water damaged, their repair department should have contacted you and offered you an OOW replacement, not shipped back a phone that was in an unusable (and worse) condition without first calling and offering you alternative replacement options. Prepare to pay, of course - but take them to task for how the issue was handled.
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,815
2,354
New Sanfrakota
Call Apple and raise a stink. That's unacceptable. If it was water damaged, their repair department should have contacted you and offered you an OOW replacement, not shipped back a phone that was in an unusable (and worse) condition without first calling and offering you alternative replacement options. Prepare to pay, of course - but take them to task for how the issue was handled.
The OP can always get an OOW replacement anytime, no need for some special request. My guess is the water damage apparently escaped the external sensors but there are additional sensors that can be accessed once opened, which came too late.