My Adventure at the GENIUS BAR

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Djmx, Jul 1, 2007.

  1. Djmx macrumors 6502

    Jun 29, 2007
    Alright so this my lil story when i went to the Apple Genius Bar. I get there and i tell the guy that yea my iphone has problem wit the battery life it dies after 5hrs and the speaker is really low. I think the phone is defective. He is like Well it's Loud in the store of course the speaker is low. So he goes to the back and tests the speaker after like 10mins he comes back saying yea.. ur speakers are fine. I'm like No they're not i can barely hear ppl when they talk to me when i use the speaker and when i'm in the car or at home... he is like well it's fine. i'm like ok wutever. Then i tell him bout my battery issue i have with the 5hrs of listenin to ipod. and OMG u wont believe wut he says. He is like will this is a phone not an ipod u treat it as a fone if u want ipod go buy an ipod. of course the ipod is not gonna last 24hrs. I was soo freaking pissed! So i'm like u know wut F*K this i want my money back. they're like well ur iphone is already been open there is a 10% stocking fee. I was like ok so let me get this straight... my Iphone is defective.. you won't replace it now that i wanna return your charging me stockin fee. and i was really pissed i started yelling they got the manager and said ok we'll wavie the fee. So tomorrow i'm returning it getting a New one. from a Different Apple STORE. CAN YOU GUYS BELIEVE THIS! OMFG!!! This all happend in Los Angeles, CA
  2. /dev/toaster macrumors 68020


    Feb 23, 2006
    San Francisco, CA
    Call and ask for the manager .... explain what happened. Then go down there, and ask for that manager and tell him you want someone else to look at it and show you both the results. Maybe show the manager how low it is.

    I wouldn't take that treatment from any store let along an Apple store.
  3. iSaint macrumors 603


    May 26, 2004
    South Mississippi y'all, near the water!
    From what I understand, unless you have the Airplane Mode on, the iPod function is only going to last a few hours.
  4. dagomike macrumors 65816

    Jun 22, 2007
    5 hours battery does seem short, but it also depends what else is going on. Obviously if you're flipping through coverflow and browsing the web while listening, it will be well short of 24 hours. I assume 24 hours is everything turned off and just letting it shuffle or something.
  5. AdeFowler macrumors 68020


    Aug 27, 2004
    Yelling is probably not the best solution, try being calm, polite but firm :rolleyes:
  6. Djmx thread starter macrumors 6502

    Jun 29, 2007
    lol i went there... told them the manager said he'll wavie the fee the guy said ok. and i returned wit no STOCKING FEE... no one can MESS WIT ME!! HA! gettin a new one tomorrow! lol
  7. unity macrumors 6502a

    Sep 30, 2005
    Green Bay, WI
    Treat others how you want to be treated. :) Even in retail... Good luck with the new one. 5 hours does seem low, but like others said all radios must be off and screen barely used.
  8. eagle33199 macrumors member

    Mar 13, 2007
    Something tells me the one you get tomorrow will have the exact same "problems" as the one you just returned... Good luck trying to explain to the store manager that you got two defective iPhones, especially if your speech follows your spelling :)
  9. kalamus macrumors member

    Dec 28, 2006
    Grand Prairie, TX
    Less drama imo. Your not going to be getting 24 hours of ipod time if you have the LCD on. Period. If that LCD is on and its checking e-mail, your surfing through the cover flow etc.. it will last several hours at best. Pick an album. Play it with it in sleep mode. When its over jump to the next album or playlist. Surf the album using the button on the provided headphones. Problem solved.

    Try less raving like a madman in an Apple store and perhaps you will be met with a more positive attitude from the Apple guys there. If I was that Apple employee I would have picked you up and thrown you out in the street. Lucky I dont work in retail :D

    Your post makes you sound 12 years old.
  10. aristobrat macrumors G5

    Oct 14, 2005
    FWIW, here is what Engadget got from their battery-life tests:
  11. marksman macrumors 603


    Jun 4, 2007
    What will you do if the new one has the same issues, which I suspect it will.
  12. Coca-Cola macrumors 6502

    Dec 10, 2002
    Get out of my store!

    I think I would put this in the "user error" column. I feel sorry for those poor employee's at the Apple Store who have to put up with people like this. If I had my way, I would tell him to get the funk out of my store. It's too bad that people who have money, feel the need to complain to the underpaid and powerless about the most petty of issues. Honestly, if electronic goods are causing you so much angst, it may be time to stop using them.
  13. Djmx thread starter macrumors 6502

    Jun 29, 2007
    that means... it's the iphone not defective but mine was pretty LOW VERY LOW actully!!!
  14. synth3tik macrumors 68040


    Oct 11, 2006
    Minneapolis, MN
    The less calm you are the less service you will get. Be careful. They may black list you if you are to irate. When you get the new phone and notice issues with it, just remember to stay calm. When you started yelling and getting all mad the manager waived the fee because you were out of control and he needed you out of the store, now I was not there so I am going off what you said. I don't know about you, but if someone was going to give me what I wanted just to get me away from them I would feel like a total douche.
  15. janey macrumors 603


    Dec 20, 2002
    sunny los angeles
    Calm the **** down, and please type more coherently. I can't believe I just wasted time trying to comprehend your post.

    For what it's worth, I don't have much faith in many of the geniuses at the Apple Stores in Los Angeles, but there wasn't much reason to be acting the way you were. They have security for a reason, and probably won't hesitate to ask you to leave the store if you were acting like this in-store.

    I suspect the second one will act just the don't bother getting it or deal with it.
  16. JoJoCal19 macrumors 65816


    Jun 25, 2007
    Jacksonville, FL
    You know what, I walked into my Apple store (Jacksonville) yesterday because my earipiece speaker was resonating alot when at the top three highest volume settings, and when the Genius checked it out it seemed fine. I politely told him that it happens when I talk to people who speak louder than normal or have phones with higher volumes. He then said well maybe it was the connection echoing, and then I politely said, actually its happened the 3 times that Ive called my mom and two times that Ive called another friend of mine. He said ok, went to the back and brought out a brand new 8 gigger. Just like that. Being patient and polite will get you things alot easier. While I was waiting at the Genius bar for my appt there was a girl, about 25ish that still hadnt gotten her iPhone activated (had since friday) and she was yelling, cursing and throwing her iPhone around and the other Genius got pissed and was being really stern and loud and was like "Look ma'am, I cannot have you acting like this OK!? If you want me to help you then you need to be patient OK! Please DO NOT treat the iPhone like that because if you do then youll just damage it!!" I was amazed at the way she was acting, he could have really denied her service at that point because she was just acting horrible and possibly making other customers uncomfortable.
  17. erikislame macrumors newbie

    Jul 5, 2007
    This is not a good fit for you. Buy a Helio Ocean. Did you know it has MySpace Mobile? That's pretty great, MySpace. You can comment your friends from anywhere! Is your top 8 not top 8-ish enough? By all mean change it, sir--right in the middle of dinner with your BOOOOOORRRING parents. And you'll have a GPS--so if you forget where you are, your phone will tell you.

    Spend the extra $300 you save any way you wish. You will be happier.
  18. seany916 macrumors 6502

    Jun 26, 2006
    Southern California
    When my iPhone plays music, it's pretty decent.

    When I put the phone on speaker, it's so low, it's useless.
  19. Kinmar macrumors newbie

    Jul 5, 2007
    Wow, why did i waste my time even trying to comprehend this post...? To those who might venture to this thread next. The moral of this story is don't let rich little kids have iPhones. Like someone else said, your lucky i wasn't an employee at said store or you would have bigger problems than your "broken" iPhone.
  20. Madame Defarge macrumors regular

    Jul 6, 2007
    Bay Area
    Look in the battery issues thread; you're not alone

    Hey, battery issues are happening to a lot of people. Not just at Mac Rumors but on the Apple discussion boards as well. I mean tons.

    I had similar issues with the Apple store in San Francisco, when I discovered that the track pad on my brand new iBook wasn't working properly. They kept trying to feed me the line that "hand lotion on my fingers" was the cause.

    Since I'd previously owned 2 powerbooks before I bought the iBook, I wasn't buying. As it turns out there really was a defective track pad for that model.

    I sincerely hope that Apple employees aren't trolling these boards, trying to discourage people who are having serious issues with their iPhones from getting satisfaction. That would be sad, indeed.
  21. thetourist macrumors member

    Dec 29, 2003
    does purchase of an iphone not require that the purchaser be an adult?

    seriously though, what store did you go to in l.a?
  22. thetourist macrumors member

    Dec 29, 2003
    nicely done. :)
  23. Djmx thread starter macrumors 6502

    Jun 29, 2007
    UPDATE: Alright i got a new iphone the battery seems a lot better speaker is slightly louder so far so good!

    and to those of you who think i was rude.. i wasn't rude.. i was actully very polite and i didn't cuss i was exatrating a lil.. i was fighting for wut was right and for someone to tell me that i am wrong which i am not. Really pissed me off. Anyways... hopefully i won't have that much problems.. i hope an update comes out real soon!
  24. papadopolis1024 macrumors 6502

    Mar 14, 2007
    This is a real problem with the phone

    I was talking to a Genius at an apple store about this and he said its a real big problem with the phone and apple has already named it.... its named the ID 10 T error if you dont know what that means write it down and you will figure it out...... o by the way learn how to spell.
  25. rwdebes macrumors 6502

    Jun 28, 2007
    GENIUS BAR , always piss me off.
    i dont go there anymore, after they made me wait 4 hours one day.
    some people who work at apples stores think they are gods, when they are a stupid students working to pay college.

    and some of them think they understand about everything, when i asked about apple tv, they guy didnt even know hte connections apple tv had..

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