Yesterday morning my wife noticed that her ipad Air 2 had a continuous crack on the screen glass from the top to the bottom. She was a bit upset and we were wondering how it happened because it was never dropped. No damage anywhere in the casing. We thought that maybe our two year old son had stepped on it and cracked it. He likes to use her ipad even though he has one. :text-lol: We are still not sure how it happened. Anyway, I thought about going to the Apple store and see how much the repair would be. I walked in and right away was greeted by one of the geniuses (brilliant of Apple to call them genius :mrgreen: ). She asked what can she help me with and I showed her the ipad with the crack. She didn't even let me say anything and looked at it for any damage to the casing which there wasn't any. Then she told me that it's probably a defect from factory since it is one long continuous crack and that she has seen it before. She made me sign in to icloud and turn off "find my ipad". Then we erased all the settings and she went to the back room and brought out a brand new ipad. I was never expecting them to do that. I was obviously very satisfied and surprised at the same time. I thanked her and we said goodbye. I had never been to an Apple store before for anything other than buying a product and I was very impressed with the service and how efficient they were. All of this took only 15 minutes. Well done Apple!