Well, I thought Id tell about my AppleCare phone experience. So, I just got a 27" iMac and the FaceTime has never worked. The camera works but when I open FaceTime it says "FaceTime is off, turn it on to use FaceTime" or something like that... Then below it is a switch. Flip the on off switch and it sits there doing nothing with the switch flipped. Couldn't figure it out. Well, I bought the extended warranty so I called them up. After an hour and a half of stepping me through things that might fix it and getting transferred to more informed people they ended up having me install a program, open FaceTime, try it, and send them a biagnostics result. Well, she said she was sending it to a engineering team and that she would call the next week. Well.... The day she was supposed to call came and went and I never heard back from them. That was two weeks ago. The people helping me were very nice and I had no problems with that but.... They need to follow up on their work better. Anyone else with this experience? Any ideas to my problem?