My AT&T account not eligible to activate AW cellular?

[Luba]

Trying to set up cellular on new AW6. I had it on my AW4, but Watch App —> Cellular says my AT&T account not eligible to sent up cellular. Called AT&T and gave them new AW’s IMEI and EID. The rep said the issue I’m having is common and told me it’ll be fixed in 3-5 days. Well, it’s been 5 days and still not fixed. Anybody else have this problem? I think I should have not unpair AW4 first, then add AW6.

 

[mrwilly25]

Previous years I would always run in to issues when I unpaired the old watch first and then paired the new watch. This year, I didn’t unpair my S4 and paired the new S6, during the cellular setup it asked to replace the S4 and the S6 activated with no issues.

 

[Dstopsie]

When I sold my Series 5 I unpaired it and no issues on ATT pairing my new series 6.

 

[perezr10]

You’re supposed to unpair and REMOVE the plan first.

 

[TheYayAreaLiving 🎗️]

You’re supposed to unpair and REMOVE the plan first.

You may remove the watch from your account. It will deactivate the previous plan.