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My awesome experience with Apple!

TC400

TC400

macrumors 6502a
Original poster
Apr 20, 2010
692
10
Pittsburgh, Pennsylvania
A week ago or so I posted about my rMBP having a dead pixel after running some tests it wouldn't go away. So last night I called Apple and asked them what the policy was on dead pixels they said it has to be more than one and to take it in. So I did and the guy said it's just one dead pixel and that they review it on a case by case basis.

Also my Mid 2010 iMac display is also getting replaced but I have to wait for the display to come in. Also covered under Apple Care.

I have also confirmed that my 3rd Gen Apple Tv will be replaced under the replacement program after Apple Support told me there is no such thing.

A co-worker was nice enough to come with me today ( since I hate driving in the city) And she has been wanting to get an iPad and she walked out today with a base 13 inch MacBook Air! I let her use my education discount she also got a super drive and Applecare and a external hard drive.

All in all it was a GREAT trip to the apple store!
 
TC400 said:
A week ago or so I posted about my rMBP having a dead pixel after running some tests it wouldn't go away. So last night I called Apple and asked them what the policy was on dead pixels they said it has to be more than one and to take it in. So I did and the guy said it's just one dead pixel and that they review it on a case by case basis.

Also my Mid 2010 iMac display is also getting replaced but I have to wait for the display to come in. Also covered under Apple Care.

I have also confirmed that my 3rd Gen Apple Tv will be replaced under the replacement program after Apple Support told me there is no such thing.

A co-worker was nice enough to come with me today ( since I hate driving in the city) And she has been wanting to get an iPad and she walked out today with a base 13 inch MacBook Air! I let her use my education discount she also got a super drive and Applecare and a external hard drive.

All in all it was a GREAT trip to the apple store!
Click to expand...

Great story, Mate...

Do you mind if I ask...what's with the RED font color??:confused:

No offense, but it's kind of annoying, IMO.
 
TC400 said:
A week ago or so I posted about my rMBP having a dead pixel after running some tests it wouldn't go away. So last night I called Apple and asked them what the policy was on dead pixels they said it has to be more than one and to take it in. So I did and the guy said it's just one dead pixel and that they review it on a case by case basis.

Also my Mid 2010 iMac display is also getting replaced but I have to wait for the display to come in. Also covered under Apple Care.

I have also confirmed that my 3rd Gen Apple Tv will be replaced under the replacement program after Apple Support told me there is no such thing.

A co-worker was nice enough to come with me today ( since I hate driving in the city) And she has been wanting to get an iPad and she walked out today with a base 13 inch MacBook Air! I let her use my education discount she also got a super drive and Applecare and a external hard drive.

All in all it was a GREAT trip to the apple store!
Click to expand...

That's great that you had a good time! It was very nice of you to let your co-worker use you education discount!
 
ok, it is nice that they fixed the dead pixel. But overall I don't see a reason to be excited given that 3/3 Apple products mentioned in the post came with a defect and needed repair.

Apple has great support, but I would prefer better quality control to be honest. One reason I didn't get my slightly backlight bleeding screen fixed is that I need my MBP for work, and copying the HDD to a different machine for the repair time is quite time consuming.

PS: Colored text can be hard to read on some screens, or for some people.
 
thundersteele said:
ok, it is nice that they fixed the dead pixel. But overall I don't see a reason to be excited given that 3/3 Apple products mentioned in the post came with a defect and needed repair.

Apple has great support, but I would prefer better quality control to be honest. One reason I didn't get my slightly backlight bleeding screen fixed is that I need my MBP for work, and copying the HDD to a different machine for the repair time is quite time consuming.

PS: Colored text can be hard to read on some screens, or for some people.
Click to expand...

Absolutely...
 
thundersteele said:
ok, it is nice that they fixed the dead pixel. But overall I don't see a reason to be excited given that 3/3 Apple products mentioned in the post came with a defect and needed repair.

Apple has great support, but I would prefer better quality control to be honest. One reason I didn't get my slightly backlight bleeding screen fixed is that I need my MBP for work, and copying the HDD to a different machine for the repair time is quite time consuming.

PS: Colored text can be hard to read on some screens, or for some people.
Click to expand...

I have never had to have a major repair with them before. So I was a bit nervous as to what would they say or do. I for one am very happy and grateful they were able to take care of me with out giving me any bull crap.
 
simsaladimbamba said:
Even with cloning to an internal or external HDD?
Click to expand...
Well... I guess if I had a sufficiently similar Mac such that I could just swap the SSDs it would be fast enough. With my current setup I never felt that it was worth the effort.

TC400 said:
I have never had to have a major repair with them before. So I was a bit nervous as to what would they say or do. I for one am very happy and grateful they were able to take care of me with out giving me any bull crap.
Click to expand...

I see. Usually they are pretty nice and helpful. I'm glad you had a good experience.
 
LuxoJunior said:
Fixed that for you. Your habit of font color is incredibly obnoxious and annoying and none of us take you seriously because of it.
Click to expand...

I would like to point out that this person does not speak for me.

The lighter font on a light background increases eye strain, in turn risking headaches. I simply chose to not read those posts at all. It has nothing at all to do with any assumed level of maturity or sincerity.
 
duervo said:
I would like to point out that this person does not speak for me.

The lighter font on a light background increases eye strain, in turn risking headaches. I simply chose to not read those posts at all. It has nothing at all to do with any assumed level of maturity or sincerity.
Click to expand...

Fair enough. But I find that only children tend to use font colors that are difficult to read. Just an observation.
 
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