My awesome experience with Apple!

Discussion in 'MacBook Pro' started by TC400, Apr 20, 2013.

  1. TC400 macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #1
    A week ago or so I posted about my rMBP having a dead pixel after running some tests it wouldn't go away. So last night I called Apple and asked them what the policy was on dead pixels they said it has to be more than one and to take it in. So I did and the guy said it's just one dead pixel and that they review it on a case by case basis.

    Also my Mid 2010 iMac display is also getting replaced but I have to wait for the display to come in. Also covered under Apple Care.

    I have also confirmed that my 3rd Gen Apple Tv will be replaced under the replacement program after Apple Support told me there is no such thing.

    A co-worker was nice enough to come with me today ( since I hate driving in the city) And she has been wanting to get an iPad and she walked out today with a base 13 inch MacBook Air! I let her use my education discount she also got a super drive and Applecare and a external hard drive.

    All in all it was a GREAT trip to the apple store!
     
  2. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #2
    Great story, Mate...

    Do you mind if I ask...what's with the RED font color??:confused:

    No offense, but it's kind of annoying, IMO.
     
  3. TC400 thread starter macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #3
    Just wanted something other than black....
     
  4. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #4
    Incredibly cute... :rolleyes:
     
  5. TC400 thread starter macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #5
    They also replaced it with the Samsung display and it does look more colorful!
     
  6. iamsophie macrumors newbie

    Joined:
    Aug 21, 2012
    Location:
    Australia
    #6
    That's great that you had a good time! It was very nice of you to let your co-worker use you education discount!
     
  7. TC400 thread starter macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #7

    I saved her about $300 in total I think.
     
  8. iamsophie macrumors newbie

    Joined:
    Aug 21, 2012
    Location:
    Australia
    #8
    That's awesome! You've done her a real favour, and the MBA (even though I love my iPad) will be much better.
     
  9. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #9
    ok, it is nice that they fixed the dead pixel. But overall I don't see a reason to be excited given that 3/3 Apple products mentioned in the post came with a defect and needed repair.

    Apple has great support, but I would prefer better quality control to be honest. One reason I didn't get my slightly backlight bleeding screen fixed is that I need my MBP for work, and copying the HDD to a different machine for the repair time is quite time consuming.

    PS: Colored text can be hard to read on some screens, or for some people.
     
  10. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #10
    Even with cloning to an internal or external HDD?
     
  11. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Putting out the fire with gasoline...
    #11
    Absolutely...
     
  12. TC400 thread starter macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #12
    I have never had to have a major repair with them before. So I was a bit nervous as to what would they say or do. I for one am very happy and grateful they were able to take care of me with out giving me any bull crap.
     
  13. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #13
    Well... I guess if I had a sufficiently similar Mac such that I could just swap the SSDs it would be fast enough. With my current setup I never felt that it was worth the effort.

    I see. Usually they are pretty nice and helpful. I'm glad you had a good experience.
     
  14. LuxoJunior macrumors member

    Joined:
    Mar 17, 2013
    #14
    Fixed that for you. Your habit of font color is incredibly obnoxious and annoying and none of us take you seriously because of it.
     
  15. TC400 thread starter macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #15
    Again I do apologize. I do change my font colors a lot at home and at work. But this story is 100% true.
     
  16. LuxoJunior macrumors member

    Joined:
    Mar 17, 2013
    #16
    Not disputing your story, just your maturity.
     
  17. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #17
    I would like to point out that this person does not speak for me.

    The lighter font on a light background increases eye strain, in turn risking headaches. I simply chose to not read those posts at all. It has nothing at all to do with any assumed level of maturity or sincerity.
     
  18. LuxoJunior macrumors member

    Joined:
    Mar 17, 2013
    #18
    Fair enough. But I find that only children tend to use font colors that are difficult to read. Just an observation.
     
  19. wsbsteven macrumors member

    Joined:
    Dec 14, 2011
    #19
    Yeah, changing font colors is so AOL 4.0
     

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