My brand new mac is freezing

Discussion in 'iMac' started by Telp, Nov 23, 2007.

  1. Telp macrumors 68040


    Feb 6, 2007
    i have a brand new 24" 2.4 Ghz iMac with all the latest software updates, and its been great considering ive just switched over from the pc world. But im having one problem, which is that my computer is freezing about twice a day randomly. it happens with online use and when i use 3rd party downloads or just downloads in general. anything i can do?

  2. AppleWoW macrumors regular


    Sep 22, 2007
    SLC, Utah
    make sure you have all the new updates installed. If it continues you might have to take it into apple to replicate the problem.
  3. SaSaSushi macrumors 68040


    Aug 8, 2007
    Takamatsu, Japan
    That's a pretty big problem. You say you've run all the latest software updates but are you actually using Software Update to do so? If so, and your machine is eligible for it, you will see the Radeon 2600 HD firmware update.

    I agree with the poster above that if it still doesn't work after you're sure you have the latest firmware update that you should contact Apple for service/replacement.
  4. Dont Hurt Me macrumors 603

    Dont Hurt Me

    Dec 21, 2002
    Yahooville S.C.
    Its been reported that sometimes that firmware update ends up in the utility folder and still needs to be ran just thought id mention that.
  5. G4DP macrumors 65816

    Mar 28, 2007
    Pour some anti-freeze on the screen and wipe with a soft natural spunge.

    If that doesn't work, always try the softwae update again.

    Or call AppleCare and see what they say.
  6. Telp thread starter macrumors 68040


    Feb 6, 2007
    All my software is up to date. I will call apple I guess and see what they can do go help me. Thanks.
  7. nakile macrumors regular

    Jun 30, 2007

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