My first Apple experience has been mixed. After the long wait for my machine, I joyfully unboxed a great looking notebook and jumped into the world of the Mac OS. I love it! As a certified Microsoft professional I guess the best way to summarize my experience thus far is that the Notebook and OS is just cooler. Not a very technical term, I know, but it seems right. Anyway, I have to send it back. The superdrive crunches like the owl and the tootsie pop. Some of the keys are attached at strange angles, especially the eject key. I have a dead pixel near the very center of the screen. Not what I was expecting after 2 grand and a three week wait. I suspect Apple will make it right and I will keep this thread current as I venture through my first Apple Care experience. Good luck to me!