my brand new SR 2.2 mbp was defective...

Discussion in 'MacBook Pro' started by tekmoe, Jun 7, 2007.

  1. tekmoe macrumors 68000

    Feb 12, 2005
    well, sort of. it had two stuck pixels right next to each other which was an eye-sore. i didn't notice it until today when i got home from work and started messing around with it. i only got to play with it for about 20 minutes last night after i opened it.

    anyways, i take it back to the apple store and tell them it appears to have some type of dust behind the screen and i can't get rid of it. they inform me this is a stuck pixel. they also said, "we can't replace your new machine outright." i said, "well, i'm not leaving this store until i am happy. i want you guys to make me happy." the genuis goes to the back of the store where they keep all the new computers for a minute. he comes back out and says, "you know what? we are just going to replace it." lol! :)

    at that point, i tell him, "that's great! i knew you could make me happy. you guys rock!" and then i told him i wanted to upgrade to the 2.4 model. he says no problem. i paid the extra $500 and before i left, i asked to speak to the manager. the manager comes out and i tell him, "[name of employee] provided exceptional customer service and i am very pleased to say that i feel very happy with the outcome of this situation. thank you both of you." i shook his hand and went on my way.

    point of this story: even with a dead pixel, you can get apple to replace it. some people will never notice a dead pixel. some people don't care. the people who do are the ones who deserve to get a replacement because if they don't, they will never be satisified. that's what a good company is all about; satisfying their customers.

    and no, my new 2.4 does not have any dead pixels! w00000t! :p
  2. wako macrumors 65816

    Jun 6, 2005

    I wish things like this can always happen at the apple store.
  3. aaronw1986 macrumors 68030

    Oct 31, 2006
    nice, now I am scared because I plan to order a BTO machine, hopefully no dead pixels.
  4. aaron.lee2006 macrumors 65816


    Feb 23, 2006
    Ontario, Canada
    My brand new C2D 2.16 machine has a dead pixel I just found it today. You can only see it when you look for it and you have to be right up close to it so I do not worry about it one bit. :D
  5. tekmoe thread starter macrumors 68000

    Feb 12, 2005

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