Sorry if this is the wrong place, but I haven't found a non-Apple technology forum, although feel free to move this to a more appropriate place 
Thanks in general, I would have posted this on a forums that have a general technology forum, but you guys are just generally very knowledgeable folks
Anyways, so I bought a Motorola v551 around three weeks ago. About half-way through Wednesday I believe I noticed that the outside LCD was not showing properly, there were blurring lines on it. Turning it off I noticed they were still there, the most likely indicating a damaged-from-the-inside screen.
I took it to three different shops. The one I bought it for said they'd send it in for repair but I'd be without a phone (they have no loaner program) for a long time, which isn't really worth it for the outside LCD. One said it's either water or physical damage. Another said "screens don't break on their own."
Personally though, I know it's never been subjected to anything more than can be expected. It's been in a case all the time except when charging or on my desk the odd occassion (not too often.) And mostly lives on my belt or desk. It boucnes around a bit granted but like I don't sit on it or anything. The phone nor the outside screen even a scratch on it, not what is considered "misused equipment."
The warranty gives me repair of the phone within one eyar of purchase except the following exclusions: a) that this was nromal wear and tear (this can be discounted right away, whatever the cause, wear and tear is not responsible) b) That the phone was used for business or subjected to extrordinary levels of operation (I live in Toronto and have used it for about 50 minutes of personal calls, we can discount that) c) that alternation or use of non-Motorola products caused it (again, pretty much discounted) d) that it was either misuse, or physical or water damage (I mean though, I didn't do anything crazy with it, if a phone simply can not meet implied working standards is it my fault?) and e) That the problem is not a fault of Motorola (toughie, since this is subjective.) Anyways, thanks a lot of bearing with me me here, but what it comes down to is: really, should they have any obligation (legal or ethical) to repair it for me? Also, does anyone know, do LCDS only show lines even when turned off /break in some way only from physical abuse?
Thanks in general, I would have posted this on a forums that have a general technology forum, but you guys are just generally very knowledgeable folks Anyways, so I bought a Motorola v551 around three weeks ago. About half-way through Wednesday I believe I noticed that the outside LCD was not showing properly, there were blurring lines on it. Turning it off I noticed they were still there, the most likely indicating a damaged-from-the-inside screen.
I took it to three different shops. The one I bought it for said they'd send it in for repair but I'd be without a phone (they have no loaner program) for a long time, which isn't really worth it for the outside LCD. One said it's either water or physical damage. Another said "screens don't break on their own."
Personally though, I know it's never been subjected to anything more than can be expected. It's been in a case all the time except when charging or on my desk the odd occassion (not too often.) And mostly lives on my belt or desk. It boucnes around a bit granted but like I don't sit on it or anything. The phone nor the outside screen even a scratch on it, not what is considered "misused equipment."
The warranty gives me repair of the phone within one eyar of purchase except the following exclusions: a) that this was nromal wear and tear (this can be discounted right away, whatever the cause, wear and tear is not responsible) b) That the phone was used for business or subjected to extrordinary levels of operation (I live in Toronto and have used it for about 50 minutes of personal calls, we can discount that) c) that alternation or use of non-Motorola products caused it (again, pretty much discounted) d) that it was either misuse, or physical or water damage (I mean though, I didn't do anything crazy with it, if a phone simply can not meet implied working standards is it my fault?) and e) That the problem is not a fault of Motorola (toughie, since this is subjective.) Anyways, thanks a lot of bearing with me me here, but what it comes down to is: really, should they have any obligation (legal or ethical) to repair it for me? Also, does anyone know, do LCDS only show lines even when turned off /break in some way only from physical abuse?
