my Cellphone Problem

cmaracz88

macrumors member
Original poster
Sep 5, 2003
84
0
Toronto, ON
Sorry if this is the wrong place, but I haven't found a non-Apple technology forum, although feel free to move this to a more appropriate place :) Thanks in general, I would have posted this on a forums that have a general technology forum, but you guys are just generally very knowledgeable folks :)

Anyways, so I bought a Motorola v551 around three weeks ago. About half-way through Wednesday I believe I noticed that the outside LCD was not showing properly, there were blurring lines on it. Turning it off I noticed they were still there, the most likely indicating a damaged-from-the-inside screen.

I took it to three different shops. The one I bought it for said they'd send it in for repair but I'd be without a phone (they have no loaner program) for a long time, which isn't really worth it for the outside LCD. One said it's either water or physical damage. Another said "screens don't break on their own."

Personally though, I know it's never been subjected to anything more than can be expected. It's been in a case all the time except when charging or on my desk the odd occassion (not too often.) And mostly lives on my belt or desk. It boucnes around a bit granted but like I don't sit on it or anything. The phone nor the outside screen even a scratch on it, not what is considered "misused equipment."

The warranty gives me repair of the phone within one eyar of purchase except the following exclusions: a) that this was nromal wear and tear (this can be discounted right away, whatever the cause, wear and tear is not responsible) b) That the phone was used for business or subjected to extrordinary levels of operation (I live in Toronto and have used it for about 50 minutes of personal calls, we can discount that) c) that alternation or use of non-Motorola products caused it (again, pretty much discounted) d) that it was either misuse, or physical or water damage (I mean though, I didn't do anything crazy with it, if a phone simply can not meet implied working standards is it my fault?) and e) That the problem is not a fault of Motorola (toughie, since this is subjective.) Anyways, thanks a lot of bearing with me me here, but what it comes down to is: really, should they have any obligation (legal or ethical) to repair it for me? Also, does anyone know, do LCDS only show lines even when turned off /break in some way only from physical abuse?
 

wilmor42

macrumors regular
Feb 28, 2005
140
0
UK
dude.. you've had it for 3 weeks.. i cant help with the cause of the fault as i dont know jack about the inside of mobile phones but if it was me id ring motorola.. simple as that - demand something be done
i would
 

djbahdow01

macrumors 6502a
Jan 19, 2004
568
0
Northeast, CT
You might want to check out www.howardforums.com Its a cell phone/provider forum. THey might be able to help you out a little better. Also i would def give motorola a call. I had a problem with my V600 and they sent me a new phone and when i recieved the new one had to send the old one back. I had to immediately send the old phone back otherwise i would have been charged full price for not sending the old one back as i would have had 2 phones. Other than that check out Howard Forums.
 

wilmor42

macrumors regular
Feb 28, 2005
140
0
UK
hey djbahdow01

djbahdow01 - nice setup.. just waiting for the next powermac bump..
 

ftaok

macrumors 603
Jan 23, 2002
6,182
1,192
East Coast
cmaracz88 said:
The warranty gives me repair of the phone within one eyar of purchase except the following exclusions: a) that this was nromal wear and tear (this can be discounted right away, whatever the cause, wear and tear is not responsible) b) That the phone was used for business or subjected to extrordinary levels of operation (I live in Toronto and have used it for about 50 minutes of personal calls, we can discount that) c) that alternation or use of non-Motorola products caused it (again, pretty much discounted) d) that it was either misuse, or physical or water damage (I mean though, I didn't do anything crazy with it, if a phone simply can not meet implied working standards is it my fault?) and e) That the problem is not a fault of Motorola (toughie, since this is subjective.) Anyways, thanks a lot of bearing with me me here, but what it comes down to is: really, should they have any obligation (legal or ethical) to repair it for me? Also, does anyone know, do LCDS only show lines even when turned off /break in some way only from physical abuse?
Well, given that choices a, b, and c are not applicable, it's either d or e. If you dropped it, that could damage the LCD screen. Also, if you got it wet, they would be able to tell. Cell phone manufacturers put a special material inside the phone that changes color (or something like that) when it gets wet.

If you didn't drop it or get it wet, then it's probably a defect. Moto should cover it for you. Call the warranty number included with your documentation.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.