I have no idea how it came about, she just handed me it. I 'think' she dropped a ceramic cup on it, but I can only guess here, its certainly been a freak accident of some sort. Was it her? I have no idea, because shes only just turned 3. :/ I only got it from Cex a month ago, so I'm not sure what the score is on warranty, if anything? The iPad is really for her, as she has special needs, and I am gutted as I have no idea what to do, where to go and how much it will cost. Can anyone advise?