So here's what happened. My iPad 3 (4G 32gb) was in my Otterbox and on my nightstand charging. Somehow, during the night, it got knocked off. Apparently it landed right on the charger and caused some damage. I turned on the screen and I had obvious power and a back-light, and just lines across the screen, and there was a little bend right at the charging port. Obviously I was devastated, more so to the point where I even left work early because I was too distracted to work. (I didn't get in trouble though) I was shocked that that kind of damage could happen in an Otterbox. So I found out I was able to connect to iTunes and get a backup, and restored it. I took it into the Genius Bar, obviously very upset, and even the Apple Employees saw I was in grief. When I got called up, I spoke with a great genius and he inspected the iPad, and saw what happened. He said that a connector may have come loose, and that he would give me a courtesy replacement. What a huge weight lifted off of my shoulders...I sincerely thanked him for going above and beyond, because I know the physical damage may have been a factor for him saying no. I was so pleased, I called up 1-800 MY APPLE and filed a compliment to corporate for the awesome job he did. The NEW iPad is now syncing and I have had my horrible day do a complete 180 simply due to the efforts of an Apple employee.