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My dual 2ghz is DOA :(
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zapp
macrumors regular
Make sure you take care of it
I read somewhere Apple has a policy about DOA. As long as they rule it DOA you get a brand new computer. But if they don't rule it DOA then you have to send it in to get repaired. And if the problem resurfaces you send it in again and again. 3 months after I got my iBook the screen garbled and froze. Sent it in and they promptly changed the logic board and sent it back. Then 3 months later it happened again. sent it in and they replaced the logic board. Very frustrating, though I am not one of those people to cry and complain and say I am switching back. I love my Mac. Now applecare is a must. It has been fine since last time I sent it in. Anyhow now that I am way off topic, send it in under DOA so you don't get stuck with a lemon.
I read somewhere Apple has a policy about DOA. As long as they rule it DOA you get a brand new computer. But if they don't rule it DOA then you have to send it in to get repaired. And if the problem resurfaces you send it in again and again. 3 months after I got my iBook the screen garbled and froze. Sent it in and they promptly changed the logic board and sent it back. Then 3 months later it happened again. sent it in and they replaced the logic board. Very frustrating, though I am not one of those people to cry and complain and say I am switching back. I love my Mac. Now applecare is a must. It has been fine since last time I sent it in. Anyhow now that I am way off topic, send it in under DOA so you don't get stuck with a lemon.
Thanks for tips everyone - i've tried removing pretty everything i can think of, putting it back in, swapping ram pairs around, taking out the airport card, pressing the graphics card into place... just no joy.
For the interest of American people, in Australia Apple is much less hands-on - I think my Apple reseller will be doing all my warranty work, and just chargin apple for it. I don't think I have to send the machine back to Apple - unless it's DOA, in which case my reseller will send it to them, and Apple will send them a replacement.
It's quite good, because my relationship with my reseller is excellent - he's extremely knowledgeable and not a gimp like most of the Apple resellers around where I live.
Anyway, my plan is to take it into them today or tomorrow - whenever i can get some time off work - and with any luck the problem will be solved by the end of the week. That's my best-case scenario.
I'll let you know how it turns out!
For the interest of American people, in Australia Apple is much less hands-on - I think my Apple reseller will be doing all my warranty work, and just chargin apple for it. I don't think I have to send the machine back to Apple - unless it's DOA, in which case my reseller will send it to them, and Apple will send them a replacement.
It's quite good, because my relationship with my reseller is excellent - he's extremely knowledgeable and not a gimp like most of the Apple resellers around where I live.
Anyway, my plan is to take it into them today or tomorrow - whenever i can get some time off work - and with any luck the problem will be solved by the end of the week. That's my best-case scenario.
I'll let you know how it turns out!
Happy Ending (or at least, I hope it is):
My reseller just called, and told me he's got a brand new one, which I can go it and exchange my broken one for as soon as I like.
Yay! DOA...DOA...DOA (in same rhythm as USA...USA...USA) 🙂
My reseller just called, and told me he's got a brand new one, which I can go it and exchange my broken one for as soon as I like.
Yay! DOA...DOA...DOA (in same rhythm as USA...USA...USA) 🙂
QCassidy352
macrumors G5
hey, that's great, glad that you're getting it replaced and don't have to go through the hassle of repairs. Take it back and enjoy! 🙂
oingoboingo
macrumors 6502a
I'm in Australia too, and got my 1.6GHz G5 on Friday. Very nice!
The Hardware Test CD (actually a DVD) is on the same DVD that the OS X restore is on...it's the only piece of media that I got with my G5 (apart from a blank CD-R). Place it in the optical drive, and hold down either the Command or Option key while booting (can't remember which key, check the docs). The Mac should present you with 3 boot options to choose from (HDD, OS X install, or Hardware Test). Choose the test and you're away...assuming you can see anything, that is.
Mobo...
say applemacdude did you get that photo of the mobo inside the September 2003 issue of macworld?? If so take a look at the number of ports on the right....only 9?!?! There should be at least 10 (given that not all G5's will ship with Bluetooth or a 56k Modem)--> that leaves spdif in & out, analog in& out, 2 usb, firewire400 & 800, and lastly Ethernet?? This cannot be the mobo that ships with the POwerMac, can it??
say applemacdude did you get that photo of the mobo inside the September 2003 issue of macworld?? If so take a look at the number of ports on the right....only 9?!?! There should be at least 10 (given that not all G5's will ship with Bluetooth or a 56k Modem)--> that leaves spdif in & out, analog in& out, 2 usb, firewire400 & 800, and lastly Ethernet?? This cannot be the mobo that ships with the POwerMac, can it??
MacBandit
macrumors 604
Re: Mobo...
It took me a few minutes to figure out too but that's the motherboard. Here's the deal. The photo was taken with all cards and modules removed. If it wasn't soldered on it got removed.
Starting from the bottom. The first port is the modem which is removed since it's on a card. You can see the black connector just to the left. Then you have the ethernet port, firewire 800, firewire 400, 2x USB 2.0, audio in and audio out, optical in and optical out, and finally the airport and bluetooth antenna connectors are removed also. You can kind of see an outline on the board where they should be.
It took me a few minutes to figure out too but that's the motherboard. Here's the deal. The photo was taken with all cards and modules removed. If it wasn't soldered on it got removed.
Starting from the bottom. The first port is the modem which is removed since it's on a card. You can see the black connector just to the left. Then you have the ethernet port, firewire 800, firewire 400, 2x USB 2.0, audio in and audio out, optical in and optical out, and finally the airport and bluetooth antenna connectors are removed also. You can kind of see an outline on the board where they should be.
Got my replacement baby this morning and it so unbelievably good i just can't believe it. Ripping CDs into iTunes (192kbs, AAC) at 17x - and sometimes more! This is a dramatic improvement on my G3 350 to say the least. 🙂
I haven't installed all my Apps yet, so haven't done photoshop tests etc.. but am looking forward to getting it out on the open road and taking it for a spin.
I haven't installed all my Apps yet, so haven't done photoshop tests etc.. but am looking forward to getting it out on the open road and taking it for a spin.