I wrote an email to sjobs@apple.com today about my unsatisfactory experience with my MacBook. I know Steve Jobs won't actually read this but hopefully someone will.
Do you think I will get a response?
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Hello.
I am writing to inform you about my poor experience with my 2009 white MacBook.*
First, this is a list of all the Apple products I have purchased.*
-iPhone (bought a week after launch)
-iPhone 3G (waited 6 hours in line at launch)
-iPhone 3GS (waited 1 hour in line at launch)
-iPhone 4 (waited 5 hours in line at launch)
-iPod Classic 80GB
-iPod Touch 2nd Gen 32GB
-iPad WiFi (bought a week after launch)
-iMac (24" Aluminum, best computer I've ever owned!)
-Magic Mouse and Bluetooth keyboard
-And lastly, my problematic White*
MacBook.*
On my first MacBook, I had to get the logic board replaced 3 times, then I finally got it replaced via AppleCare after some more problems. *Now with my current MacBook, I already had to get the logic board replaced and now I am having more problems with it. *First, the case rubs when I open the screen. 2nd, when I plug it in, the charger will randomly stop charging. The light on the MagSafe will extinguish until I unplug the power adapter from the wall (if i unplug from the MacBook it won't fix it) and plug it back in. *If I am lucky I will get 5 more minutes of charging time out of it until I have to repeat the process. **
I really wouldn't be happy with another logic board replacement or another plastic MacBook. *I would really like a aluminum MacBook. My friends have them and they are problem free, beautiful machines.*
I am willing to pay extra to get one as a replacement for my current MacBook.*
My Apple ID is linked with this email address, so you can verify all this information.*
Please let me know if there is anything you can do.*
Thank you for reading,
Thomas ******
631-***-5936
Do you think I will get a response?
--------------
Hello.
I am writing to inform you about my poor experience with my 2009 white MacBook.*
First, this is a list of all the Apple products I have purchased.*
-iPhone (bought a week after launch)
-iPhone 3G (waited 6 hours in line at launch)
-iPhone 3GS (waited 1 hour in line at launch)
-iPhone 4 (waited 5 hours in line at launch)
-iPod Classic 80GB
-iPod Touch 2nd Gen 32GB
-iPad WiFi (bought a week after launch)
-iMac (24" Aluminum, best computer I've ever owned!)
-Magic Mouse and Bluetooth keyboard
-And lastly, my problematic White*
MacBook.*
On my first MacBook, I had to get the logic board replaced 3 times, then I finally got it replaced via AppleCare after some more problems. *Now with my current MacBook, I already had to get the logic board replaced and now I am having more problems with it. *First, the case rubs when I open the screen. 2nd, when I plug it in, the charger will randomly stop charging. The light on the MagSafe will extinguish until I unplug the power adapter from the wall (if i unplug from the MacBook it won't fix it) and plug it back in. *If I am lucky I will get 5 more minutes of charging time out of it until I have to repeat the process. **
I really wouldn't be happy with another logic board replacement or another plastic MacBook. *I would really like a aluminum MacBook. My friends have them and they are problem free, beautiful machines.*
I am willing to pay extra to get one as a replacement for my current MacBook.*
My Apple ID is linked with this email address, so you can verify all this information.*
Please let me know if there is anything you can do.*
Thank you for reading,
Thomas ******
631-***-5936
