The genius bar was fantastic. About a week ago I brought in a broken iMac, out of warranty I may add... The woman rang up the Hefty total for a complete power supply replacement. I didn't have the money, so, naturally, I made up an obvious exaggeration, "What if I told you that the computer has been having power problems since before halloween?" She told me "Well, thats a different story" and removed all charges from my bill. Today I went back. Sick as can be. With many requests. I picked up my iMac, had my iPhone replaced, I dropped it and the screen had a huge dent, had my laptop command key replaced, and all the while the woman at the bar had a smile on her face. She was so fantastic, she ever brought me purell and tissues. Simply amazing service. I talked to the manager, and he told me, with pride, "thats what were here for!"