Most people wouldn't call another customer out @ the genius bar if they knew they were committing some type of fraud. This is a great place to hide and preach how moral and honest you are; welcome to MacRumors!
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my experience: hairline cracks white iPhone and water damage! (replacement)
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Most people wouldn't call another customer out @ the genius bar if they knew they were committing some type of fraud. This is a great place to hide and preach how moral and honest you are; welcome to MacRumors!
To the OP... 99% of the population would do exactly what you did so don't even bother taking note of the moral wanna-be's.
The hairline cracks are well documented as a problem with the plastic casing. It should have been replaced with these cracks water or not. Yes it would look better to the Apple store just having the cracks and not a water issues, but this just comes down to timing, if you had taken it in and posted about hairline cracks and they made you pay $100 bucks everyone would be backing you and saying Apple is evil money mongers. The fact is the product's case is faulty, the fact you were willing to deal with the cracks was your choice.
Apple has billions in the bank and they still put out great products so I hope they continue making money and provide great products. Replacing faulty products and keeping customers happy is why they are successful now and key to their future success. The only wrong doing here was on Apple's part for not having the quality control to let these defective cases hit the marketplace.
Glad it worked out to your satisfaction.
The hairline cracks are well documented as a problem with the plastic casing. It should have been replaced with these cracks water or not. Yes it would look better to the Apple store just having the cracks and not a water issues, but this just comes down to timing, if you had taken it in and posted about hairline cracks and they made you pay $100 bucks everyone would be backing you and saying Apple is evil money mongers. The fact is the product's case is faulty, the fact you were willing to deal with the cracks was your choice.
Apple has billions in the bank and they still put out great products so I hope they continue making money and provide great products. Replacing faulty products and keeping customers happy is why they are successful now and key to their future success. The only wrong doing here was on Apple's part for not having the quality control to let these defective cases hit the marketplace.
Glad it worked out to your satisfaction.
Maybe I should make and market little rubber plugs for the Headphone and Dock connector jack.
i wish the phone came with them because i would use them after this!
Maybe I should make and market little rubber plugs for the Headphone and Dock connector jack.
Someone beat you to it http://www.uxcell.com/dock-connector-silicone-cap-cover-for-apple-ipod-iphone-p-23726.html
Cracks and Water
Hi so i have read this whole post, and i'm in a little pickle. I am now on my second white iphone, and as the first did it has quite bad cracks appearing, one is fairly deep now, and im a bit worried about it getting worse. So i took it to the apple store, to which they said ok, no questions asked really, but the docking sensor has been activated. Now i know pretty much that the only place my phone could have been to get wet, is on the window ledge in the bathroom when i take a shower. Which i don't think is any reason to refuse replacement, when the problem has nothing to do with malfunction.
If the screen was broken, or playing up i would understand it, but the cracks are absolutely nothing to do with moisture.
So now i'm like what do i do?
Any advice?
David
Hi so i have read this whole post, and i'm in a little pickle. I am now on my second white iphone, and as the first did it has quite bad cracks appearing, one is fairly deep now, and im a bit worried about it getting worse. So i took it to the apple store, to which they said ok, no questions asked really, but the docking sensor has been activated. Now i know pretty much that the only place my phone could have been to get wet, is on the window ledge in the bathroom when i take a shower. Which i don't think is any reason to refuse replacement, when the problem has nothing to do with malfunction.
If the screen was broken, or playing up i would understand it, but the cracks are absolutely nothing to do with moisture.
So now i'm like what do i do?
Any advice?
David
Dave,
unfortunately the cat is outa the bag since apple looked at it. had you seen it before you went in you may have been able to head it off.
anyways, i ended up talking them way down (i was nice the entire time) and they exchanged the phone with a new one for around 100 bucks. If you have apple care you get a one time water replacement for $200 i think.
at this point, your options are limited. We, the consumers, get hosed on the water sensors.
unfortunately the cat is outa the bag since apple looked at it. had you seen it before you went in you may have been able to head it off.
anyways, i ended up talking them way down (i was nice the entire time) and they exchanged the phone with a new one for around 100 bucks. If you have apple care you get a one time water replacement for $200 i think.
at this point, your options are limited. We, the consumers, get hosed on the water sensors.
hmmmm...fraud?
Its fraud we don't have MMS, good service or the ability to have insurance on our phones or... the fact we have water sensors that change due to steamy rooms and a chance of rain, or.... the fact they could have put a 120gb iphone out right away but they want us to just keep buying the newest one with the littlest changes... i love big companies!... way to go OP, stick the man! I'm with ya!
I LOVE MY IPHONE BTW!
Its fraud we don't have MMS, good service or the ability to have insurance on our phones or... the fact we have water sensors that change due to steamy rooms and a chance of rain, or.... the fact they could have put a 120gb iphone out right away but they want us to just keep buying the newest one with the littlest changes... i love big companies!... way to go OP, stick the man! I'm with ya!
I LOVE MY IPHONE BTW!
It's not fraud - ATT clearly stated that the service was not yet available. How is that fraud?
Good service is relative isn't it. I haven't had one single issue with service. Perhaps it's the area you live in?
No one here can determine whether or not drops of water or humidity will and can affect the phone functionality. Do you KNOW FOR A FACT that a drop of water down the headphone jack isn't going to harm the phone?
They couldn't put out a 120gig ipod before they did - they technology wasn't "perfected". And in actuality - in the marketplace - Hard Drive storage is probably the slowest to get updates/upgrades. So epic fail on logic there.
I'm not an Apple fan boy nor do I only side with Apple. But some of the replies here are just incredulous
And regarding the notion that water could be on my headphone jack when I plug it in and then trip the sensor - that's not fair. HELLO - would you plug a lamp in if the plug was wet? How hard is it to wipe something off before you put it in an ELECTRICAL DEVICE?!
And why do you NEED your iPhone in a hot steamy shower unprotected? You're in the shower - leave it in another room or put it somewhere safe. Unless you're waiting on a kidney - you can call someone back.
Cracks in the casing are a manufacturing defect. Tripped water sensors shouldn't make a bit of difference - the problem isn't that the phone is malfunctioning, it's that the plastic used in the contruction of the phone is too brittle/thin/weak and therefore prone to cracks. This is a well-documented defect and in many/most cases is not user-caused.
How can Apple refuse to service an iPhone with a well-known manufacturing defect, even IF it has been exposed to water? What does one have to do with the other?
How can Apple refuse to service an iPhone with a well-known manufacturing defect, even IF it has been exposed to water? What does one have to do with the other?
Simple. Do you know that the cracks were a manufacturing defect or from dropping it into a lake or some other extreme condition.
And I'm not talking about the "known issue" - I'm saying do you know FOR A FACT just by looking that it's a defect. Or COULD there be another explanation? Because if there is more than one way for that damage to appear - your case falls flat. Period.
whenever I go running or biking or to the beach I have a small ziplock bag with me. in case it gets really wet i can protect the phone. actually the phone works fine through the plastic bag. you can pack it and use it at the beach with acceptable sound quality.
so a 10 cent bag saves you from committing a $600 fraud.
so a 10 cent bag saves you from committing a $600 fraud.
Sure, all you have to do is fire up Safari there at the Genius Bar and do a Google image search for 'iphone case cracks' and you'll instantly find hundreds of pictures of otherwise pristine iPhones with cracks, usually in the exactly the same places. As I said, it's a well-known problem. Therefore, how can Apple refuse to take care of a manufacturing defect just because a water sensor is tripped? We're not talking about a malfunctioning device, we're talking about one that suffers from a very well-known and well-documented manufacturing defect (or design flaw, if you want to call it that) ...
You missed my point. You haven't proven that the cracks can ONLY be made because of this defect.
I'll relate it another way.
A car has a bumper which is known to fall off.
A car comes into the shop with water damage as if it's been in a lake
The bumper is off.
Can you prove whether or not the bumper came off somehow because of what happend to the care (without knowing exactly what happened to the car).
The answer (in case you were wondering) is no. Just because the bumper is off doesn't mean FOR A FACT that the defect MUST be there.
As unfortunate as it is - Apple has the right to make a determination when and if those water indicators are tripped. That's written into their warranty. That supercedes (like it or not) anything else that might be wrong with the phone.
I do understand your point, actually, but I think it would be difficult to argue that an iPhone getting wet would cause hairline cracks to form in the casing, in exactly the same manner (appearance and position) as has been so extensively documented online.
As unfortunate as it is - Apple has the right to make a determination when and if those water indicators are tripped. That's written into their warranty. That supercedes (like it or not) anything else that might be wrong with the phone.
Actually, if you read the warranty you'll see that they specifically exclude damage "caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake or other external causes." Again, I don't think most people would be willing to believe that an iPhone getting wet would cause the case to crack.
That said, the warranty also specifically excludes "cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports" ... I suppose it could be argued that case cracks are merely cosmetic damage ...
The average man is ripped of by big multinationals every second of every day. Why not strike a blow for the common man and take back what you can get? They do it to you without batting an eyelid.
"Two wrongs don't make a right" - Yes, they do.
"It's fraud" - No it's not, it's looking out for number one.
Well done OP for doing what you did. Lay off the guy, he put himself first.
Trolling? No. Expressing my opinion like everyone else. I won't be saying any more on this matter.
"Two wrongs don't make a right" - Yes, they do.
"It's fraud" - No it's not, it's looking out for number one.
Well done OP for doing what you did. Lay off the guy, he put himself first.
Trolling? No. Expressing my opinion like everyone else. I won't be saying any more on this matter.
Sigh...how is this thread any different than these threads:
https://forums.macrumors.com/threads/739491/
https://forums.macrumors.com/threads/736229/
The same arguments repeatedly from both camps... We all know how this is going to end, don't we? Just sayin'.
https://forums.macrumors.com/threads/739491/
https://forums.macrumors.com/threads/736229/
The same arguments repeatedly from both camps... We all know how this is going to end, don't we? Just sayin'.
Like MMS threads and VD - these threads will never end. They keep comin' back!
if it were up to Resist, he would have stroked out a check for $500 dollars to apple and 'slept' better at night.
my particular case i felt had a fair outcome, i had to come up with some cash and apple came through with their support, replacement.
did i withhold information from apple, yes. call it what you want.
A poster above said that it takes a lot of moisture to trip those sensors and they are covered. I am going to respectfully disagree with you based on what the Apple Tech told me. He was very clear that it doesnt take much to trip the sensors and turn them 'pink'. The steamy bathroom, moist environments, wet headphone plugs were all examples that HE used.
the very "SUBJECTIVENESS" of these sensors is what i have a problem with! The tech told me, that under certain circumstances, indicators that were light pink, may even be overlooked by apple techs and support carried through (replacements free of charge). My particular case my lower indicator was very, very dark.
If there is any coloration, its boiling down to a very subjective support situation. With the customer on the losing end, and the deck stacked against you.
Well this sound like a case for Judge Judy
Maybe Resist is
that you didn't pay the full price so in all fairness lets just let him pass Go and collect $200 and all move on with this sillinesshmm...
I cant believe there are so many people concerned about a trillion dollar company, do you need to really stick up for them...lol don't worry most of the problems will be sorted out at the "end" of summer or next year...lol
And, they could easily put a 120gb HD in the iphone thank you very much...
I cant believe there are so many people concerned about a trillion dollar company, do you need to really stick up for them...lol don't worry most of the problems will be sorted out at the "end" of summer or next year...lol
And, they could easily put a 120gb HD in the iphone thank you very much...