So I had a question about purchasing a refurb ipod touch: You are chatting with Donna G, an Apple Expert "Apple Expert": Hi, my name is Donna G. Welcome to Apple! Me: Hi if I order a refurbish ipod touch now will it have 3.1 OS? "Apple Expert": Hello "Apple Expert": One moment while I research that for you. Me: thank you "Apple Expert": You're welcome. "Apple Expert": That would come with v2.2.1 Me: but the website says that "The iPhone 3.1 software for iPod touch is included with all iPod touch models purchased after September 9, 2009" "Apple Expert": It says that on your refurbished iPod? Me: http://www.apple.com/ipodtouch/software-update.html this site says it Me: on top right corner "Apple Expert": That is not the refurbished second generation iPod touch. "Apple Expert": May I help with any other product or order questions before you proceed? Me: no, we shall stick with this ipod question "Apple Expert": Thank you for visiting the Apple Store. We appreciate your business. If you would like more help, please chat with us again. "Apple Expert": Thank you for choosing the Apple Store. If you have any additional questions, please chat us again. WoW!