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My experience thus far with AppleCare. Need guidance.
- Thread starter milky23
- Start date
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EricNau
Moderator emeritus
When you call Apple for a replacement, don't settle for less than you want (which is a brand new machine). If the person you are talking to doesn't comply, demand to talk to their supervisor. (and repeat if necessary)
They'll probably try and offer to replace just the screen. Don't settle for that, you have no idea what kind of damage that guy did on the inside.
They'll probably try and offer to replace just the screen. Don't settle for that, you have no idea what kind of damage that guy did on the inside.
When I saw the picutes, at first I was like "well hell, just wipe it down and be done with it". I didn't see any scratches and dirt will wipe off just fine, along with the blood (using gloves, of course)...
BUT...
...the part about him not knowing what the hell he was looking at and not using the proper documentation to educate himself could've resulted (and still MIGHT!) in something much worse than a busted CD drive. Although Apple didn't send him directly, he DOES do work for Apple per contract, so he's essentially an Apple representative. The new iMacs are new enough to where most technicians sent out this month may have issues getting familiar with the machines physically, but at the very least, he should've been referring to the proper documentation.
BUT...
...the part about him not knowing what the hell he was looking at and not using the proper documentation to educate himself could've resulted (and still MIGHT!) in something much worse than a busted CD drive. Although Apple didn't send him directly, he DOES do work for Apple per contract, so he's essentially an Apple representative. The new iMacs are new enough to where most technicians sent out this month may have issues getting familiar with the machines physically, but at the very least, he should've been referring to the proper documentation.
yankeefan24
macrumors 65816
milky23 said:
its just inexcusable. talk to all the suoervisors necessary, and if all else fails, i remember coming upon steve's idisk once, just pm me. i doubt he checks that tho. but its always worth a shot.
Mal
macrumors 603
That's horrible. I know when I was an Apple Tech I knew every machine's basic layout and where to get the support docs within hours of its release (at least of the release of the docs on Apple's support site). It's inexcusable, and they should replace it and bill it to whoever the guy works for (and revoke their Service contract).
jW
jW
I remain a happy Apple customer!
They agreed to replace my iMac G5 20" with a new, factory-fresh model.
Thanks for the moral/emotional support, guys!
They agreed to replace my iMac G5 20" with a new, factory-fresh model.
Thanks for the moral/emotional support, guys!
myshoeshurt
macrumors regular
milky23 said:
Great news! I just can't believe the tech didn't at the VERY least wipe the machine down after working on it. It was obviously very visibly dirty/damaged. I'm glad Apple complied with replacing the machine... Applecare should cost so much for a reason!
They agreed to replace it with another 20" G5, which was all that I felt Apple should be obligated to do; though, I do not quite understand why they wouldn't agree to simply replace it with a different model, as I offered to pay the difference. *shrug*
At this point, I can sell the new machine on eBay or keep it for Photoshop performance reasons.
At this point, I can sell the new machine on eBay or keep it for Photoshop performance reasons.
maverick808
macrumors 65816
milky23 said:
There have been reports of Intel iMac shortages so perhaps they just want to clear out their stock of G5 iMacs whilst keeping the Intel iMacs for people that are specifically buying one.
No, no. At least, not that I know of.
What I am saying is, when the new machine comes in, I am considering selling it on eBay and getting myself a MacBook Pro or something.
What I am saying is, when the new machine comes in, I am considering selling it on eBay and getting myself a MacBook Pro or something.
chaos86
macrumors 65816
Should should have told Apple that the computer is unusable because it may have aquired Blood-bourne Pathogens on it's outer casing. That buzz word will set off another buzz word in the Apple- lawsuit. And told them you want them to pick it up and you suggest a medically certified BBP Containment Kit to take it back in.