So, I've been a long time lurker on these boards. I've been snooping around here since... probably about 2007-2008. I come here to read all of the excellent insight into Apple products, and to get a heads up on what's coming out or expected to come out. Unfortunately my first post isn't exactly a positive one. Yesterday I received my iPhone 4 from the Apple store. I had ordered it about 3 days out from the initial release, and was pretty happy that Apple got it to me before the expected delivery date of July 14th. After un-boxing and restoring my new phone I noticed that the screen was defective, I was hoping it was the glue issue that was so prevalent, but the defect was a dark spot of what appeared to be damaged pixels. I called Apple Care and let them know about the issue within an hour after I received the phone, and was told to take it in to my local Apple store so that they could verify the issue, and that if there was indeed a problem they could swap the phone out for me. Great. I showed up at the Apple store for my appointment, and immediately the genius says "That's not glue, that's all kinds of wrong. We'll get you a new phone." At this point, I let him know that I would not accept a white box replacement, as I had just received the phone that day and would not accept a refurbished phone as a replacement. "No problem" was the reply, I was handed off to a sales associate who then needed a full time employee to grab the replacement phone to swap mine out. This is where things turned really bad. The "full-time" guy asked why I was receiving a retail swap and the genius wandered over to let him know. After the genius walked away the full time guy proceeds to turn to me and say. "I'm sorry, we will go ahead and get you an Apple replacement phone, however I can't give you a retail replacement because of our limited stock on hand." I was pretty much floored. I asked for him to repeat what he just told me... and he condescendingly replied "You're not getting a retail version, sorry." I was with two friends at the time, so they knew to remind me not to lose my temper, and I simply repeated that it wasn't acceptable to me to receive a white box when I got the phone that day. I also let him know about a negative experience I had with a previous white box replacement I received with my original iPhone. I will NEVER settle for a white box replacement for new product again... lesson learned. So in a nut shell I was told that despite the acknowledgment that the phone was defective out of the box, despite that the store had stock for sale, that because stock was limited I would have to settle for a white box (which are now black boxes apparently). Anyhow, his response was that because the iPhone 4 was so new and in demand that the white box replacement "would probably be a 100% new phone". I didn't spend $360 for a refurb, nor for the "chance" of getting a new phone. This is getting entirely too long, so to sum it up quickly... after the store manager and Apple Care got involved, it was decided that they would create a special case for me and order me a new phone... which will arrive in two to three weeks. I'm wondering if any of you who have had your phone replaced have had the same sort of experience. For the first time since I bought my first Mac in 1994, I'm starting to feel like I should take my business elsewhere. I really wish Apple had some competition within the OSX sphere, it would be easier to send a message with my dollars.