I've been an Apple user for 15 year and they have always been good to me.
Two years ago, I bought a late 2014, 15" MBPr. When the time to get an additional warranty was over, I ended up ill. Still, after it was over, they took my circumstances into account, and sold me an extended warranty.
Well, last year the screen became defective with a small sunburst and they were going to replace the display, but I make a living with that computer, so I declined to take it in. Recently, the USB started acting odd by not charging my iPhone. It would turn on and off, rapidly and then start charging it, but then after a few minuted, it would disconnect the phone. None of my other Macs do this with my iPhone, so I knew it was the 2014 retina.
Sadly, I had an internal bleed into my hip joint and so I had to be hospitalized and needed recovery. While in the hospital, it expired. Luckily, because they're so great, they said they have noted the issues and that as soon as I am well, they will service my Mac as if I still had the warranty. So I got better last month and took it in. They concluded it had a bad display, logic board, and wires, and replaced it all.
So it came back a little late, understandably, because of the hurricane that hit my state, Texas. Well sadly, I picked it up, and the screen was SO LOOSE that it would fall on it's own, and my USB was still acting funny. So I take it back in and they get the screen done that day, but say they need a new logic board that is not in stock and would take a few days to come in. Fine, I am a patient man, so cool, no problem.
WELL, it's been quite a long time and I still have not gotten it back. So I have not been able to record a client who was paying me a good amount for a whole album. So I call them. As usual, these people are very nice, and they explain to me that they have found other issues that they'd like to resolve, before giving it back. I tell them I really need it because I have clients who are leaning toward going another route.
So they gave me two options.
Option 1: If I can't get it back within the next couple of days, I get the latest 15" retina, specced out, but I have to put in some extra cash to get the 2TB drive.
Option 2: I get it back within the next couple of days and a 150 dollar credit for Apple store.
Man, I have always loved Apple, and this is why. They are willing to go above and beyond to satisfy a customer, and work out any issues. They didn't have to give me chances due to my illness. They could have simply told me it would take longer and that they were sorry, and I would have been fine with that, but they offered me compensation for loosing a client. WOW!
For those of you who've had bad experiences, I am sorry, on Apple's behalf. But for most that have gone wrong, I am confident that it's all in the way you speak to them. If you speak to them as if they are an old friend that you are delighted to run into, I believe they will react, in like.
Anyway, I just wanted to share that. Apple is one hell of a customer pleasing company, and they have me as a customer for life.
Feel free to comment on your experiences. If you've had a terrible one, please let us know what you think the problem was. If it was great, awesome. I'd like to hear some awesome stories about things they've done to blow their customers away.
Have a good week.
Two years ago, I bought a late 2014, 15" MBPr. When the time to get an additional warranty was over, I ended up ill. Still, after it was over, they took my circumstances into account, and sold me an extended warranty.
Well, last year the screen became defective with a small sunburst and they were going to replace the display, but I make a living with that computer, so I declined to take it in. Recently, the USB started acting odd by not charging my iPhone. It would turn on and off, rapidly and then start charging it, but then after a few minuted, it would disconnect the phone. None of my other Macs do this with my iPhone, so I knew it was the 2014 retina.
Sadly, I had an internal bleed into my hip joint and so I had to be hospitalized and needed recovery. While in the hospital, it expired. Luckily, because they're so great, they said they have noted the issues and that as soon as I am well, they will service my Mac as if I still had the warranty. So I got better last month and took it in. They concluded it had a bad display, logic board, and wires, and replaced it all.
So it came back a little late, understandably, because of the hurricane that hit my state, Texas. Well sadly, I picked it up, and the screen was SO LOOSE that it would fall on it's own, and my USB was still acting funny. So I take it back in and they get the screen done that day, but say they need a new logic board that is not in stock and would take a few days to come in. Fine, I am a patient man, so cool, no problem.
WELL, it's been quite a long time and I still have not gotten it back. So I have not been able to record a client who was paying me a good amount for a whole album. So I call them. As usual, these people are very nice, and they explain to me that they have found other issues that they'd like to resolve, before giving it back. I tell them I really need it because I have clients who are leaning toward going another route.
So they gave me two options.
Option 1: If I can't get it back within the next couple of days, I get the latest 15" retina, specced out, but I have to put in some extra cash to get the 2TB drive.
Option 2: I get it back within the next couple of days and a 150 dollar credit for Apple store.
Man, I have always loved Apple, and this is why. They are willing to go above and beyond to satisfy a customer, and work out any issues. They didn't have to give me chances due to my illness. They could have simply told me it would take longer and that they were sorry, and I would have been fine with that, but they offered me compensation for loosing a client. WOW!
For those of you who've had bad experiences, I am sorry, on Apple's behalf. But for most that have gone wrong, I am confident that it's all in the way you speak to them. If you speak to them as if they are an old friend that you are delighted to run into, I believe they will react, in like.
Anyway, I just wanted to share that. Apple is one hell of a customer pleasing company, and they have me as a customer for life.
Feel free to comment on your experiences. If you've had a terrible one, please let us know what you think the problem was. If it was great, awesome. I'd like to hear some awesome stories about things they've done to blow their customers away.
Have a good week.
