My experience with SwitchEasy customer service

Discussion in 'iPhone Accessories' started by defenderoftheo, Aug 22, 2010.

  1. defenderoftheo macrumors newbie

    May 28, 2008
    As SwitchEasy is known to make some cool looking products I wanted to share my experiace with their customer service department. (Short version, it SUCKS. :mad:)

    I purchased from them a case for my iPhone 3g. I loved the case but after about two weeks the portion of the case next to the speaker just broke (was not droped it just broke.) I contacted them through their web site asking about the two year warranty The following are my email exchanges with them.

    Sounds good so I reply:

    To which they relply

    All sounds good right? Well 8 days later the tracking number is still showing scheduled for pickup so I drop them an email.

    They come back with the part is on back order

    To which I responded

    While you can tell I was frustrated, I was respectful (I work retail so I did not want to be "that guy") I just wanted and ETA on how long it was going to take, or a replacement case as they had said they would do in the original email.

    I then waited a MONTH with no reply and no replacement part or case. So I sent this.

    So here we are, no reply from them, no refund, and no replacement part or case.


    Attached Files:

  2. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    I've had great luck with their CS. I would try to call them. I cannot recall the name of the guy I dealt with but I had a case sent in just under 3 weeks. Not bad for a warranty exchange that didn't hinder the use or protection of my phone.
  3. circularforward macrumors 6502

    Jul 18, 2010
    That's too bad. I have the neo too, and that same area broke on mine too, but maybe about 4-5 months later.

    As for customer service, try emailing Zoltan Stiener, He has been able to help a lot of people out regarding any switcheasy issues in the past.

Share This Page