I see all these posts about people's bad experiences with Apple repairs and how their laptop came back worse than it was before and everything, i think thats gonna lead people to misjudge Apples amazing customer service so im gonna post my wonderful story with the genius bar.
So my black macbook was acting up, the optical drive would not burn dvds and it wouldnt even recognize blank cds. Also i had a crack on my top case so that needed to be replaced also.
So i went to my nearest apple store (Rockaway, NJ) and explained the problem and they agreed with me that the optical drive and top case needed to be replaced. So they told me it would be 4 to 5 days to repair the machine. Okay great.
So ive been using a windows machine for the past 4 days 🙁
Well yesterday i got an email from Apple that my repair was complete and i was amazed that they ordered the two parts and got them there and installed them in 3 days. I picked up my precious macbook today and wow.
They replaced only the top case but the whole casing feels like its brand new! It feels like it just took it out of the box brand new! And i booted it up popped in a blank cd it recognized it and i burned a cd perfectly! It feels like i just got the laptop all over again. I am so impressed with apples service i didn't expect it to be this great after reading all these posts about how bad of an experience people have had with apple!
Great job Apple, keep it up!
So my black macbook was acting up, the optical drive would not burn dvds and it wouldnt even recognize blank cds. Also i had a crack on my top case so that needed to be replaced also.
So i went to my nearest apple store (Rockaway, NJ) and explained the problem and they agreed with me that the optical drive and top case needed to be replaced. So they told me it would be 4 to 5 days to repair the machine. Okay great.
So ive been using a windows machine for the past 4 days 🙁
Well yesterday i got an email from Apple that my repair was complete and i was amazed that they ordered the two parts and got them there and installed them in 3 days. I picked up my precious macbook today and wow.
They replaced only the top case but the whole casing feels like its brand new! It feels like it just took it out of the box brand new! And i booted it up popped in a blank cd it recognized it and i burned a cd perfectly! It feels like i just got the laptop all over again. I am so impressed with apples service i didn't expect it to be this great after reading all these posts about how bad of an experience people have had with apple!
Great job Apple, keep it up!
