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My External SSD crashed.

E

Enemmy

macrumors newbie
Original poster
May 4, 2013
9
0
Before I start there are a few things I wanna say:

I've made this post in more than 6 forums without any help. they reply once a day or people just view it and ignore it, dont be like that, what will you do if you need help and no one even cares about it, im on the point of deseperation like no one else, you will see why. Also I will put pictures so you all can see.

My History:
I bought an external SSD to save my 3D programs and other valued stuff, Its called "LaCie Little Big Disk SSD Thunderbolt 1TB", I plug it into Windows 7 Bootcamp, It couldn't read it so I installed "MacDrive Pro 9", It installed the drivers and my external SSD worked like a charm, I saved a lot of stuff, I will list:
(6) 3D Programs
(5) 2D compositing programs
A LOT, and when I say A LOT, I mean A LOT of plugins
and over 40 Gigabytes on Video assets.

And then after a week it just crashed, just like that, a window poped up saying J:/ had crashesd (my external SSD), so I went to MacDrive Pro 9 and used "MacDrive Disk Repair", the status bar went full RED, so I right clicked my J:/ on "My PC" (something like that), went to properties / tools / comprobate disk, and says "Windows can't even acces so J:/ ", I contacted "MediaFour" the company of MacDrive, they told me to use DiskWarrior on it, now, DiskWarrior says my SSD is a windows formated disk, so I went to disk utility and it says the format is Mac Os Extended (Journaled), and noticed that my SSD isn't mounted, so I clicked mount and a window poped saying "The disk “VFX Joshua” could not be mounted." and I tried to Verify and Repair on FirstAid and nothing happend, my external SSD got two RAID Partitions, and when I use First Aid it says they are okay, WHAT'S WRONG THEN?.

Resumen of what I did:

---Windows 7---
- Using MacDrive Disk Repair, not worked.
- Windows 7 disk repair, not worked.
- Re installing drivers, restart Pc, Turn Off/On the SSD, not worked.

---Mac OSX---
- Using DiskWarrior, says its windows formatt when it is Mac OS Extended (Journaled), not worked.
- Tried to Mount on Disk Utility, not worked.
- Tried First Aid, not worked.

Pictures:

DiskWarrior Problem picture:
http://gyazo.com/ba11d6def3622dfde13469e3d0111d9a

Mouting SSD Problem picture:
http://gyazo.com/824bc1fdc0104c7c27d31a7b72f64b45

*Skiped Verify and Repair pictures because nothing happens, not even text*

Verifying and Repairing a RAID partition of my SSD pictures:
http://gyazo.com/11af9590b41c420eb067f3da1552f57e


I repeat, any advice or what to do, please tell me, any information you need, please ask me, but please, don't ignore this post, help the others like you would like to be helped.
 
Enemmy said:
Before I start there are a few things I wanna say:

I've made this post in more than 6 forums without any help. they reply once a day or people just view it and ignore it, dont be like that, what will you do if you need help and no one even cares about it, im on the point of deseperation like no one else, you will see why. Also I will put pictures so you all can see.

My History:
I bought an external SSD to save my 3D programs and other valued stuff, Its called "LaCie Little Big Disk SSD Thunderbolt 1TB", I plug it into Windows 7 Bootcamp, It couldn't read it so I installed "MacDrive Pro 9", It installed the drivers and my external SSD worked like a charm, I saved a lot of stuff, I will list:
(6) 3D Programs
(5) 2D compositing programs
A LOT, and when I say A LOT, I mean A LOT of plugins
and over 40 Gigabytes on Video assets.

And then after a week it just crashed, just like that, a window poped up saying J:/ had crashesd (my external SSD), so I went to MacDrive Pro 9 and used "MacDrive Disk Repair", the status bar went full RED, so I right clicked my J:/ on "My PC" (something like that), went to properties / tools / comprobate disk, and says "Windows can't even acces so J:/ ", I contacted "MediaFour" the company of MacDrive, they told me to use DiskWarrior on it, now, DiskWarrior says my SSD is a windows formated disk, so I went to disk utility and it says the format is Mac Os Extended (Journaled), and noticed that my SSD isn't mounted, so I clicked mount and a window poped saying "The disk “VFX Joshua” could not be mounted." and I tried to Verify and Repair on FirstAid and nothing happend, my external SSD got two RAID Partitions, and when I use First Aid it says they are okay, WHAT'S WRONG THEN?.

Resumen of what I did:

---Windows 7---
- Using MacDrive Disk Repair, not worked.
- Windows 7 disk repair, not worked.
- Re installing drivers, restart Pc, Turn Off/On the SSD, not worked.

---Mac OSX---
- Using DiskWarrior, says its windows formatt when it is Mac OS Extended (Journaled), not worked.
- Tried to Mount on Disk Utility, not worked.
- Tried First Aid, not worked.

Pictures:

DiskWarrior Problem picture:
http://gyazo.com/ba11d6def3622dfde13469e3d0111d9a

Mouting SSD Problem picture:
http://gyazo.com/824bc1fdc0104c7c27d31a7b72f64b45

*Skiped Verify and Repair pictures because nothing happens, not even text*

Verifying and Repairing a RAID partition of my SSD pictures:
http://gyazo.com/11af9590b41c420eb067f3da1552f57e


I repeat, any advice or what to do, please tell me, any information you need, please ask me, but please, don't ignore this post, help the others like you would like to be helped.
Click to expand...

Your problem is too complicated. Call a disk data recovery service.
 
Contact LaCie and see if they can do a repair. If you don't have a backup then that's too bad (both HDD and SDD can fail, so always make a backup)

I assume they will replace it under warranty because it is only a week old.
 
lexvo said:
Contact LaCie and see if they can do a repair. If you don't have a backup then that's too bad (both HDD and SDD can fail, so always make a backup)

I assume they will replace it under warranty because it is only a week old.
Click to expand...

This means there is no way to get my stuff back? :(
 
lexvo said:
Well, maybe LaCie has some trick to recover your data. I think it is worth a try.
Click to expand...

Already did, acutally I raged over them, not my intention, its just not fair that my cheap external HDD worked for 4 years (still working), and then I buy this item of 1,050 USD and it crashes on 2 weeks, its kinda my fault because I never do backup
 
As everyone has said, there is really nothing you can do to get your stuff back. If it was that important you should have it in a cloud, and two separate drives.

I would just call them and get a replacment.
 
Mitch619 said:
As everyone has said, there is really nothing you can do to get your stuff back. If it was that important you should have it in a cloud, and two separate drives.

I would just call them and get a replacment.
Click to expand...

I can't give up on this so easy, there should be a way :c
 
Enemmy said:
Already did, acutally I raged over them, not my intention, its just not fair that my cheap external HDD worked for 4 years (still working), and then I buy this item of 1,050 USD and it crashes on 2 weeks, its kinda my fault because I never do backup
Click to expand...

Without backup... Only disk recovery might get your data restored. I've never done it, because I always have multiple backups. My understanding is the cost can be astronomical.

/Jim
 
Don't give up yet... just the fact that you can "see' the Micron SSDs in the LaCie shows there's some hope.

You could try downloading the free demo version(s) of one or more of the following data recovery utilities. The demo of each will show you exactly which files the full paid version would be able to recover, before you need to pay for it:


Data Rescue

FileSalvage

VirtualLab

Just having the RAID as a RAID-0 makes this difficult. Mirrored would have been much better. But, since you can see both "slices" that means that the data should still be recoverable. I'm surprised Disk Warrior didn't help, Maybe Bootcamp is throwing it off.

Personally, I've had luck mounting unmountable volumes using Tech Tools Pro. However, it's always been on single spinning HDDs that failed with bad sectors. With that I was able to recover all data that wasn't on one of the bad sectors.
 
Last edited:
flynz4 said:
Without backup... Only disk recovery might get your data restored. I've never done it, because I always have multiple backups. My understanding is the cost can be astronomical.

/Jim
Click to expand...

I just contacted a data recovery company near where I live, they will see my SSD and tell me the price on monday, but if that fails, I will have to download all my data all over again, and that would take a while.

----------
macthefork said:
Don't give up yet... just the fact that you can "see' the Micron SSDs in the LaCie shows there's some hope.

You could try downloading the free demo version(s) of one or more of the following data recovery utilities. The demo of each will show you exactly which files the full paid version would be able to recover, before you need to pay for it:


Data Rescue

FileSalvage

VirtualLab

Just having the RAID as a RAID-0 makes this difficult. Mirrored would have been much better. But, since you can see both "slices" that means that the data should still be recoverable. I'm surprised Disk Warrior didn't help, Maybe Bootcamp is throwing it off.

Personally, I've had luck mounting unmountable volumes using Tech Tools Pro. However, it's always been on single spinning HDDs that failed with bad sectors. With that I was able to recover all data that wasn't on one of the bad sectors.
Click to expand...



Thanks so much for this information! Will try it out within time and tell you if worked :)

----------
xrs74 said:
Data Rescue Pro worked for me before using the deep scan. Try it.
Click to expand...

Thanks will try that out too :)

----------

Thanks so much to everyone trying to help me out :) as I study Cine and Animation, losing all my programs information isn't cool, because that means that my showreel is gone and therefore asking for a Job isn't easy.
 

UPDATE:

I got all my stuff back, thanks to everyone! :D just showed me what forum to go when I get more problems ;) I will save you all if theres an apolayptic scenario with zombies :)
 
Enemmy said:

UPDATE:

I got all my stuff back, thanks to everyone! :D just showed me what forum to go when I get more problems ;) I will save you all if theres an apolayptic scenario with zombies :)
Click to expand...

The only lesson you should have learned today is that drives WILL fail.

The chance of a storage medium failure is 100%.

The solution to this is BACK UP ANYTHING YOU CANNOT AFFORD TO LOSE.

It doesn't matter how much you paid for your drive, or how long other drives have been working, or how long the same drive your buddy owns has been working. It will fail, and you must plan accordingly.

There are two types of files: lost files and backed up files.
 
joe-h2o said:
The only lesson you should have learned today is that drives WILL fail.

The chance of a storage medium failure is 100%.

The solution to this is BACK UP ANYTHING YOU CANNOT AFFORD TO LOSE.

It doesn't matter how much you paid for your drive, or how long other drives have been working, or how long the same drive your buddy owns has been working. It will fail, and you must plan accordingly.

There are two types of files: lost files and backed up files.
Click to expand...

I agree with you :) I will put all my data on my Time Capsule
 
Enemmy said:
I agree with you :) I will put all my data on my Time Capsule
Click to expand...

If the data is so important you should have more than one backup. Time Capsule is fine, but I would make at least one image backup as well. I'm not a fan of Time Capsule or Time Machine - I prefer clone backups.

I have 3 image backups of my systems, split on multiple external HDDs, and some are kept in locked cabinets.
 
Enemmy said:
I agree with you :) I will put all my data on my Time Capsule
Click to expand...

Good idea!
I backup all my data with Time Machine. And I also have everything backed up to a separate HDD which I store in a different location (in the house of a friend) so I also have a backup in the case of fire or theft.
 
Enemmy said:

UPDATE:

I got all my stuff back, thanks to everyone! :D just showed me what forum to go when I get more problems ;) I will save you all if theres an apolayptic scenario with zombies :)
Click to expand...

That's excellent news. As already mentioned, a clone backup is best.

Those RAID-0 arrays like what's in that LaCie are fine for daily usage because of how fast that configuration is, and you get the most storage area. However, as you've found out, with two separate drives in that configuration, there's two times the possibility of a failure with no fault tolerance, which can result in a complete loss of data.

So, if you're using RAID, I would suggest using RAID-1 in that situation, because then you have a mirrored array where there is a complete copy on each drive (redundant array). The disadvantage is that you would only have 1/2 the storage of RAID-0, and it's only as fast a the single drives by themselves. Yet, with SSDs through Thunderbolt, speed might not be an issue.

This is only my opinion. Your needs vs. risk may vary.
 
Last edited:
When I was in college in the 90s both myself and a housemate got large (for then) drives and that summer the AC failed. Since we were college students so could not afford backup drives we had to manually reconstruct the data. It was a big pain but not completely undoable since quite a bit of the stuff was on various floppies. So yeah, I feel your pain.

I have had other drive failures through the years. Fortunately those I was able to recover data from (either drive resurrection or backups) but a failure of all drives will happen at some point.

You can get a cheap one terabyte drive now (or two TB if you need it). You were lucky this time but please take this as a learning experience and buy 2 or 3 now. Use one as a time machine in an external enclosure. The other (ideally: 2 or more) do a full backup of your entire system at intervals and store elsewhere in your house or even in another building. You do not even need to buy enclosures for the full backups, you can get something from OWC that allows you to hook up a bare drive.
 
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