Wanted to post my Apple Store experience that I had today. First let me say that I am not whining or complaining. It may appear that way but Im just posting my experience.
I live in Buffalo NY. They had them in stock yesterday but I got paid today. I looked online and it showed ship to store rather then available. So I called the store to see if they had them in stock. There were 2 calls in front of me and it took me a half hour to get through. I told the guy that I wanted the 2.3/16/512 15" high end model and he said oh yeah we have a lot of those in stock. I asked if he was sure, because the website said ship to store and not available. He reassured me they had plenty of them. I said ok, Ill be there in 30 mins.
Drove out to the store, Ive never been there before, and they put me on a list. I said, I know what I want... cant I just buy it and go. She said, no you have to wait for someone available. I asked how long and she told me about a half hour. I didn't understand why I would have to wait that long to purchase something but I said whatever put me on the list.
So about an hour later some dude finally comes out. He sat there questioning me on why I needed 16 gbs. I said look man... I know what I need, I know what I want. Can you please just get me the laptop. Then he tried talking out of it and into something else and then tried getting me to buy other stuff. I said look... either you get me what I want or I will find someone else who will.
Mind you, this is the first time I have ever bought a Mac.... In the meantime, my wife was playing and decided she like the 13' model. So I told him to grab one of those too. He pushes some buttons on his phone and says they will be out in a minute.
15 minutes go buy and a guy comes out with 1 laptop. Of course its the one my wife wanted and not the 15" that I need. He says Im very sorry but we just sold the last one. It still shows up that we have it because it hasn't finished processing yet. I was sooooo pissed. I said see dude if you hadn't been jerking me around and trying to talk me out of stuff, I would have had my laptop. He said in a non convincing way that he was sorry and that there was nothing he could do. I lost my temper a little bit with him because I had just wasted about 2 hours of my life, and me and my wife walked out with nothing.
I then checked at home and found that a store in Rochester, about an hour and a half away, showed in stock. It was too late to put money in the bank and order on the website to hold it so I drove out there. This store was much better. I got there and told them my story and said look.... I don't want to wait another hour just to find out there is no stock. She got me someone right away and sure enough they were out of stock. I just wasted the drive but I wasn't mad this time. This store took care of me right away instead of making me wait around all day.
Then I though about it and asked if they had the last model in stock and they did. I thought to myself this would be good enough for me and its probably cheaper. I was wrong on that latter part. The last model that was comparable 2.7/ 16/ 512 15".... was 2599. I said they didn't drop the price? Why would they charge the same amount for older equipment as newer equipment. He said well... they did drop the price, those used to be 2799. I said yeah but still.... its the same amount as the newer model. That makes absolutely no sense. I needed something though, so I said ok apply my education discount and Ill take it. He told me I cant use edu discount on older hardware. I was blown away. No stock of new stuff and old stuff is 200 bucks more then new stuff. Absolutely makes no sense.
I took the long drive home empty handed. Total of 6 hours of my day wasted. Still want one. Im debating on ordering it and having it shipped or waiting to see if they get more stock. Id prefer not to wait an entire week, but we'll see what happens.
I live in Buffalo NY. They had them in stock yesterday but I got paid today. I looked online and it showed ship to store rather then available. So I called the store to see if they had them in stock. There were 2 calls in front of me and it took me a half hour to get through. I told the guy that I wanted the 2.3/16/512 15" high end model and he said oh yeah we have a lot of those in stock. I asked if he was sure, because the website said ship to store and not available. He reassured me they had plenty of them. I said ok, Ill be there in 30 mins.
Drove out to the store, Ive never been there before, and they put me on a list. I said, I know what I want... cant I just buy it and go. She said, no you have to wait for someone available. I asked how long and she told me about a half hour. I didn't understand why I would have to wait that long to purchase something but I said whatever put me on the list.
So about an hour later some dude finally comes out. He sat there questioning me on why I needed 16 gbs. I said look man... I know what I need, I know what I want. Can you please just get me the laptop. Then he tried talking out of it and into something else and then tried getting me to buy other stuff. I said look... either you get me what I want or I will find someone else who will.
Mind you, this is the first time I have ever bought a Mac.... In the meantime, my wife was playing and decided she like the 13' model. So I told him to grab one of those too. He pushes some buttons on his phone and says they will be out in a minute.
15 minutes go buy and a guy comes out with 1 laptop. Of course its the one my wife wanted and not the 15" that I need. He says Im very sorry but we just sold the last one. It still shows up that we have it because it hasn't finished processing yet. I was sooooo pissed. I said see dude if you hadn't been jerking me around and trying to talk me out of stuff, I would have had my laptop. He said in a non convincing way that he was sorry and that there was nothing he could do. I lost my temper a little bit with him because I had just wasted about 2 hours of my life, and me and my wife walked out with nothing.
I then checked at home and found that a store in Rochester, about an hour and a half away, showed in stock. It was too late to put money in the bank and order on the website to hold it so I drove out there. This store was much better. I got there and told them my story and said look.... I don't want to wait another hour just to find out there is no stock. She got me someone right away and sure enough they were out of stock. I just wasted the drive but I wasn't mad this time. This store took care of me right away instead of making me wait around all day.
Then I though about it and asked if they had the last model in stock and they did. I thought to myself this would be good enough for me and its probably cheaper. I was wrong on that latter part. The last model that was comparable 2.7/ 16/ 512 15".... was 2599. I said they didn't drop the price? Why would they charge the same amount for older equipment as newer equipment. He said well... they did drop the price, those used to be 2799. I said yeah but still.... its the same amount as the newer model. That makes absolutely no sense. I needed something though, so I said ok apply my education discount and Ill take it. He told me I cant use edu discount on older hardware. I was blown away. No stock of new stuff and old stuff is 200 bucks more then new stuff. Absolutely makes no sense.
I took the long drive home empty handed. Total of 6 hours of my day wasted. Still want one. Im debating on ordering it and having it shipped or waiting to see if they get more stock. Id prefer not to wait an entire week, but we'll see what happens.
