Update post # 9
Hello all,
I've been skulking around this forum for a while now and I was hoping to actively join in discussions when I got my 'brand new' Macbook Pro. I've been saving for months to get it and was looking forward to buying it today. I really was....
It's a long post, I've bolded things if you want the summary.
I decided I wanted the previous generation UMBP 2.66 Ghz because of better graphics card, Expresscard and the whole SATA I/II debacle. They didn't sell them online anymor (and they don't do refurb in the Netherlands) so I decided to buy mine from iFactors, a dutch premium reseller.
I phoned on saturday to ask them whether they would give me an educational discount on the machine. they said, yeah, but it's 3 % for teachers. I said thanks and went back to skulking and searching on the internet. Today I phoned to ask the same question (I figured I'd give it a try) and lo and behold; the guy tells me: 6 % discount. I say; are you sure, a guy from your tore told me 3 % yesterday. he says; yeah I'm sure. I ask for his name so I can contact him when I get to the store.
I go to the shop (quite some way away) withn my dad, figuring; I know what I want, I'll quickly get it and spend the rest of the day with my family. Little did I know...
First off; I look for my contact. First thing he does is tell me he can't give me a 6% discount. No, it's 3% after all. I tell him he made an agreement with me and remind him I actually asked if he was sure. He offers me compensation by giving me a sleeve for the 3%. He then calculates 3% from a different, lower price . I notice and ask him; are we talking the same machine; the 2.66 Ghz previous generation macbook pro? He says yes. I say, with the 512 MB graphic card and Expresscard slot. He smiles and says; yeah. I say I'll take that offer.
He proceeds to bring out a box and scans it. He creates a receipt/invoice/watchamacallit. We pay. The printer jams so we have to wait for the receipt. I ask him; is it okay if I check it out in store while my dad waits? He says; sure. He takes me upstairs to some sort of lounge. He switches the machine on and waits for the startup. After it initiates the 1st use setup he says; see it works, so you wanna take it with you? I say, hold on, let me tinker a bit. He asks me; is this your first mac? I say yeah (little did he know thanks to this forum I knew what to look for). I then initiate the setup. He says; are you sure you don't want to do this at home? I'm feeling hassled and think; well NOW I'm sure I don't want to! After the setup I move the cursor to the apple on the toolbar with a heavy heart. This is my first mac but it feels wrong. I click about this mac and lo and behold; it's the inferior 2.53 GhZ model!.
I say; this is not the machine we discussed. The guy is all 'surprised'. I go downstairs and join my dad, then we get the receipt which has the wrong friggin model right on there!. I say; we won't accept this; it's not the machine we discussed.
Words are had, fuss is kicked.
In the end after a long wait he admits he quoted me the lower, wrong price offers me either a further discount of € 100 on the 2.55 model I 'bought' (that part is extra important!) or the 2.66 model I ordered. I say; I want the model I ordered. He tries to sell it to me for the original price, I say no; you promised it to me for that price. He says can't do and even the supervisor says this, saying apple won't allow it. Afterwords I wonder; why CAN they give me extra discount on the cheaper model, but not on the 2.66?
Bullsh#t, that's why.
I say I want my money back. We arrange this and I leave. I get them to write down on my receipt they are working on an immdeiate refund and have it signed by the guy who 'helped' me and the supervisor. Now I have to wait and see whether they hurry the hell up with the refund...
This has left me feeling like ****. I really saved months for this and some git tries to con me out of my money right in front of me. I mean he must have known about the inferior model type, there's just too many coincidences! To boot they're Premium Reseller!
Don't buy at iFactors The Hague!
Anyone else in the Netherlands have similar experiences with this shop? Or experiences like this with premium resellers?
Do you think I was right acting the way I did?
Hello all,
I've been skulking around this forum for a while now and I was hoping to actively join in discussions when I got my 'brand new' Macbook Pro. I've been saving for months to get it and was looking forward to buying it today. I really was....
It's a long post, I've bolded things if you want the summary.
I decided I wanted the previous generation UMBP 2.66 Ghz because of better graphics card, Expresscard and the whole SATA I/II debacle. They didn't sell them online anymor (and they don't do refurb in the Netherlands) so I decided to buy mine from iFactors, a dutch premium reseller.
I phoned on saturday to ask them whether they would give me an educational discount on the machine. they said, yeah, but it's 3 % for teachers. I said thanks and went back to skulking and searching on the internet. Today I phoned to ask the same question (I figured I'd give it a try) and lo and behold; the guy tells me: 6 % discount. I say; are you sure, a guy from your tore told me 3 % yesterday. he says; yeah I'm sure. I ask for his name so I can contact him when I get to the store.
I go to the shop (quite some way away) withn my dad, figuring; I know what I want, I'll quickly get it and spend the rest of the day with my family. Little did I know...
First off; I look for my contact. First thing he does is tell me he can't give me a 6% discount. No, it's 3% after all. I tell him he made an agreement with me and remind him I actually asked if he was sure. He offers me compensation by giving me a sleeve for the 3%. He then calculates 3% from a different, lower price . I notice and ask him; are we talking the same machine; the 2.66 Ghz previous generation macbook pro? He says yes. I say, with the 512 MB graphic card and Expresscard slot. He smiles and says; yeah. I say I'll take that offer.
He proceeds to bring out a box and scans it. He creates a receipt/invoice/watchamacallit. We pay. The printer jams so we have to wait for the receipt. I ask him; is it okay if I check it out in store while my dad waits? He says; sure. He takes me upstairs to some sort of lounge. He switches the machine on and waits for the startup. After it initiates the 1st use setup he says; see it works, so you wanna take it with you? I say, hold on, let me tinker a bit. He asks me; is this your first mac? I say yeah (little did he know thanks to this forum I knew what to look for). I then initiate the setup. He says; are you sure you don't want to do this at home? I'm feeling hassled and think; well NOW I'm sure I don't want to! After the setup I move the cursor to the apple on the toolbar with a heavy heart. This is my first mac but it feels wrong. I click about this mac and lo and behold; it's the inferior 2.53 GhZ model!.
I say; this is not the machine we discussed. The guy is all 'surprised'. I go downstairs and join my dad, then we get the receipt which has the wrong friggin model right on there!. I say; we won't accept this; it's not the machine we discussed.
Words are had, fuss is kicked.
In the end after a long wait he admits he quoted me the lower, wrong price offers me either a further discount of € 100 on the 2.55 model I 'bought' (that part is extra important!) or the 2.66 model I ordered. I say; I want the model I ordered. He tries to sell it to me for the original price, I say no; you promised it to me for that price. He says can't do and even the supervisor says this, saying apple won't allow it. Afterwords I wonder; why CAN they give me extra discount on the cheaper model, but not on the 2.66?
Bullsh#t, that's why.
I say I want my money back. We arrange this and I leave. I get them to write down on my receipt they are working on an immdeiate refund and have it signed by the guy who 'helped' me and the supervisor. Now I have to wait and see whether they hurry the hell up with the refund...
This has left me feeling like ****. I really saved months for this and some git tries to con me out of my money right in front of me. I mean he must have known about the inferior model type, there's just too many coincidences! To boot they're Premium Reseller!
Don't buy at iFactors The Hague!
Anyone else in the Netherlands have similar experiences with this shop? Or experiences like this with premium resellers?
Do you think I was right acting the way I did?
, but I believe he was sincere when he said Apple takes these things very seriously).