My first problem with iTunes ever. Need a little help please.

Discussion in 'Mac Apps and Mac App Store' started by =MuLti-CeLL=, Jan 16, 2009.

  1. =MuLti-CeLL= macrumors 6502a

    =MuLti-CeLL=

    Joined:
    Jan 14, 2009
    Location:
    m0biLe
    #1
    So I used an iTunes gift card yesterday for the first, it was 15 bucks.

    I used it and then proceeded to download prolly 5 more songs, ok ok, maybe 10 more songs more like it.:D

    Anyways.

    I get home from work today and fire it up as usual (itunes that is) ;), and see a iphone app I want to download for .99 cents.

    I click "buy"....as usual.

    Then this message pops up.

    "Store Credit Unavailable

    Due to a problem with the iTunes Store, your store credit balance is temporarily unavailable for use in purchasing music; you may continue purchasing using a different method of payment."


    Ooooo k.

    So I click the 'ok' button and the message box dissapears. I try to 'buy' once again and again and the same message pops up everytime.

    So first off, why is there something different going on than usual. And second, when I click the 'Ok' button, ya know, CONFIRMING I'VE READ THE MESSAGE....crystal clear, where are my options to choose said "DIFFERENT" method of payment?

    Ya know, like:rolleyes:, maybe the one I've been using non-stop for the past 2 YEARS!

    Oh well, I'm sure it's just a minor inconvienience and one of you geniuses here will have the answer for me.

    Please post and guide me.

    Thank you.
     
  2. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    How long did you wait in between?

    Their system for handling gift card purchases might not be working at the time. I'd give it shot in a little while.
     
  3. =MuLti-CeLL= thread starter macrumors 6502a

    =MuLti-CeLL=

    Joined:
    Jan 14, 2009
    Location:
    m0biLe
    #3
    I'd say my last download was yesterday about 7:30pm.

    The thing I dont' understand is how I could download them afterwards once my 15 bucks had been depleted. I mean, I understand that THOSE afterwards were charged to my credit card as usual and now I get home today and all of a sudden can't download an app.

    Doesn't make much sense. Even if my gift card hasn't went through the system yet I should still be able to download to my hearts content on my credit you see?

    I'll be patient until tonight and then try again. Just a little hiccup that will probably work its way out.
     
  4. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #4
    So, you downloaded those 15 on your credit card, not the gift card?
     
  5. =MuLti-CeLL= thread starter macrumors 6502a

    =MuLti-CeLL=

    Joined:
    Jan 14, 2009
    Location:
    m0biLe
    #5
    No, it was from the gift card.

    Here are the step I took in order.

    Open iTunes, Click Redeem, Scratch off code on back of gift card, enter code, message pops up saying I have $15 credit from my gift card, $15 is shown in the upper right corner next to my email, I begin downloading and watching the $15 disinigrate with each .99 (+tax) purchase until the last of it is gone and the credit bar disappears, decide I want a few (or 10) more songs, continue to buy songs assuming now that the purchases are being charged to my credit card as usual, get home today and try to buy a .99 iphone app and am welcomed with the previously mentioned message and can not figure out how to download or to change my 'buying method'.

    The end.

    So, yea, I don't get it. :confused:
     
  6. dkirlew macrumors member

    Joined:
    Feb 11, 2007
    #6
    I get the same Store Credit Unavailable problem BUT I haven't used any gift cards or store credit since around New Years. I've been using my Paypal account recently to pay for stuff on iTunes and just today I get that same Store Credit Unavailable message.

    Never mind tried it again and the problem went away. If the problem continues I would email itunes and inform them.
     
  7. chatoyer macrumors regular

    Joined:
    Dec 11, 2006
    Location:
    Te Wai Pounamu, New Zealand
    #7
    It's been happening for me for the past few hours (just a regular purchase from the app store), but I quit and re-started iTunes and that solved the problem.
     
  8. =MuLti-CeLL= thread starter macrumors 6502a

    =MuLti-CeLL=

    Joined:
    Jan 14, 2009
    Location:
    m0biLe
    #8
    That worked!

    Thank you all for your replies and help! Now back to blowing $$$ I don't have! YAY!

    :D
     

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