My first spat with Apple :(

drb6

macrumors regular
Original poster
Jul 22, 2005
248
0
Boston, MA
Hey everyone,

I'm just coming off a bad conversation with Apple support people. I was trying to transfer files from an external HD to my new ibook. Some files transfered (mainly documents) while others like pictures don't. Once I copy and paste them, I waited for several minutes and tried to open them. And I got a message saying that another program is using it. So I figured it needed more time. Now I've waited almost 30 minutes after copying and pasting one picture (jpg) and still the same thing.

I tried some itunes files as well and finder just froze up. This has happened many times since I started 'trying' to transfer files. The guy at apple support was no help at all and asked me to contact the external HD maker. I told him it wasn't a problem with that since it works on my PC fine. I just felt like choking him. Arghhh.

I'm hoping you guys can help me out here. What am I doing wrong?

Thanks

Edit: oh btw, I've also seen the beach ball about 6 times now during this process and also when i try to open image files directly from the HD
 

tekmoe

macrumors 68000
Feb 12, 2005
1,551
22
only thought that comes to mind right now is maybe the hard drive is not compatible with mac??? probably not true, but just a thought...
 

drb6

macrumors regular
Original poster
Jul 22, 2005
248
0
Boston, MA
It seems to be formatted for MS-DOS Fat 32. My dad has a whole bunch of stuff on it so I don't think I want to change the formatting.

Oh and its USB 2.0, pretty fast with my old laptop. Is there an alternative to this? Do I have to put everything on CD? I have about 9gb on there so that'll be painful. I was excited because i thought this would be the easiest way to do it.
 

bigredsixer

macrumors newbie
Aug 7, 2005
17
0
skunk said:
Yes, but surely not 30 minutes for a .jpg....

Well that depends. JPG doesnt always mean small. If its high resolution or large in size it can be a 400mb file. I doubt thats the deal, but it is possible.

Have you tried any other form of external device with the same file? Thumb drive, diskette??? If that works than there is a good chance either your external HD is not compatable or not working. If that does not work, then you can tell the tech that it cant be the compatibility of the HD because it does it with other devices.

Narrowing it down for the Techs will help immensly. You have to understand that they are helping you fix a problem blindly, and that can be difficult. You have to take the extra steps sometimes.
 

drb6

macrumors regular
Original poster
Jul 22, 2005
248
0
Boston, MA
bigredsixer said:
Well that depends. JPG doesnt always mean small. If its high resolution or large in size it can be a 400mb file. I doubt thats the deal, but it is possible.

Have you tried any other form of external device with the same file? Thumb drive, diskette??? If that works than there is a good chance either your external HD is not compatable or not working. If that does not work, then you can tell the tech that it cant be the compatibility of the HD because it does it with other devices.

Narrowing it down for the Techs will help immensly. You have to understand that they are helping you fix a problem blindly, and that can be difficult. You have to take the extra steps sometimes.
i've used a thumb drive with a few itunes files and it works. not the same ones but this time there is no lag or problem. i think it is because of the formatting. that just bums me out though since every other way is so complicated. my ipod is getting impatient waiting for me to upload music :(
 

csubear

macrumors 6502a
Aug 22, 2003
613
0
drb6 said:
It seems to be formatted for MS-DOS Fat 32. My dad has a whole bunch of stuff on it so I don't think I want to change the formatting.

Oh and its USB 2.0, pretty fast with my old laptop. Is there an alternative to this? Do I have to put everything on CD? I have about 9gb on there so that'll be painful. I was excited because i thought this would be the easiest way to do it.

Fat 32 is the root of your problem I think. OS X is compatible, but sometimes can be very slow at reading it.
 

alex_ant

macrumors 68020
Feb 5, 2002
2,473
0
All up in your bidness
If it works fine on Windows then it's the Mac's fault for not being able to read from it correctly. I would do a scandisk or whatever it's called of the drive from Windows. If that doesn't solve the problem then I would plug the HD into the Windows PC, copy everything off it (or just what the Mac can't transfer), reformat the external HD, copy everything back, then try again.
 

skunk

macrumors G4
Jun 29, 2002
11,748
4,942
Republic of Ukistan
alex_ant said:
If it works fine on Windows then it's the Mac's fault for not being able to read from it correctly.
You are kidding, aren't you? Like a Windows machine would read an HFS+ disk with no problems.
I would do a scandisk or whatever it's called of the drive from Windows. If that doesn't solve the problem then I would plug the HD into the Windows PC, copy everything off it (or just what the Mac can't transfer), reformat the external HD, copy everything back, then try again.
If it's his dad's HD, that might not be such a good idea.
 

CanadaRAM

macrumors G5
drb6 said:
It seems to be formatted for MS-DOS Fat 32. My dad has a whole bunch of stuff on it so I don't think I want to change the formatting.

Oh and its USB 2.0, pretty fast with my old laptop. Is there an alternative to this? Do I have to put everything on CD? I have about 9gb on there so that'll be painful. I was excited because i thought this would be the easiest way to do it.
Depends how old a laptop. Even if the drive is USB 2.0 the laptop has to have USB 2.0 on the motherboard or it will transfer at USB 1.1 speeds.

Think of it this way. If you make approximately 14 CDs out of the data, it may take you a couple of hours but you'll have an excellent backup; which, if the only copy of the data is on an external drive which is not reading reliably on the Mac, you would surely want to have....
 

rinseout

macrumors regular
Jan 20, 2004
160
0
It's true that Spotlight will automatically try to index an external HD the moment you plug it in; at least one that's HFS+ formatted.

I think this is a terrible way to have it, personally; they should have had it set to not automatically index external drives unless the user wanted it. I don't need to index my backup disk, for example.

Setting the Privacy options is not a permanent solution to this, since the privacy settings will go away when you eject the disk.

The other thing with external disks (while I'm ranting) is that it seems impossible to eject one partition without ejecting the entire device. So if I have my external partitioned into two HFS+ filesystems, if you eject one filesystem the other goes away too. Badly done, Apple.
 

madmaxmedia

macrumors 68030
Dec 17, 2003
2,922
33
Los Angeles, CA
I've always had no problems at all connecting Windows formatted external drives to a Mac. Windows formatted iPods work seamlessly with Macs too, and good transfer speeds.

Although the tech wasn't very helpful, to be honest this is a strange situation. These things normally just work. If the drive is formatted fine, and your Mac is running fine, then the hardware in the drive would be a possibility. What kind/brand drive is it?

After connecting, you can go into Spotlight preferences and turn off Spotlight for the external drive.

Another person suggested copying the files over a network. That would get around your problem. Also, if your Mac only has a USB 1 port, then copying over a network (if it's 100BaseT) will be a lot faster. If it's a new iBook, then it's probably USB 2 anyways.
 

Capt Underpants

macrumors 68030
Jul 23, 2003
2,861
3
Austin, Texas
skunk said:
You are kidding, aren't you? Like a Windows machine would read an HFS+ disk with no problems.
If it's his dad's HD, that might not be such a good idea.
We're not talking HFS+ here, though. If the drive is formatted FAT32 and Windows reads it fine, the mac should be able to read it as well.
 

Sharewaredemon

macrumors 68000
May 31, 2004
1,953
119
Cape Breton Island
rinseout said:
It's true that Spotlight will automatically try to index an external HD the moment you plug it in; at least one that's HFS+ formatted.

I think this is a terrible way to have it, personally; they should have had it set to not automatically index external drives unless the user wanted it. I don't need to index my backup disk, for example.

Setting the Privacy options is not a permanent solution to this, since the privacy settings will go away when you eject the disk.

The other thing with external disks (while I'm ranting) is that it seems impossible to eject one partition without ejecting the entire device. So if I have my external partitioned into two HFS+ filesystems, if you eject one filesystem the other goes away too. Badly done, Apple.
I agree with your rants about Spotlight. For such a powerful desktop search tool I feel that the preferences are a bit lacking.

You in fact can eject one partition without ejecting the other, you just can't from Finder.

You'll have to go into Disk Utility to eject on partition.

Hope that helped.
 

PrOeliuM

macrumors member
Jul 31, 2005
30
0
Mr.Hostility said:
Fat 32...one of the worst filesystems ever. :(
And yet some people (like me) still have to use it since it's the only one to my knowledge that can safely work in a mixed OS environment running OSX, XP, and Linux.

I sure wish there was some "updated" fat32, or any other file system that would gain acceptance and compatibilty amongts the three major OSs so I could not worry about reading from my hd's depending on which of my comps I'm using (network shares not withstanding).
 

Mord

macrumors G4
Aug 24, 2003
10,090
21
UK
M$ fights to the teeth to make NTFS incompatible with linux/BSD/OS X, mac os x has pretty much the best file system compatibility being able to read NTFS, write/read, UFS, HFS, FAT, FAT32 the only thing i want is EXT2/3 compatibility.
 

drb6

macrumors regular
Original poster
Jul 22, 2005
248
0
Boston, MA
madmaxmedia said:
I've always had no problems at all connecting Windows formatted external drives to a Mac. Windows formatted iPods work seamlessly with Macs too, and good transfer speeds.

Although the tech wasn't very helpful, to be honest this is a strange situation. These things normally just work. If the drive is formatted fine, and your Mac is running fine, then the hardware in the drive would be a possibility. What kind/brand drive is it?

After connecting, you can go into Spotlight preferences and turn off Spotlight for the external drive.

Another person suggested copying the files over a network. That would get around your problem. Also, if your Mac only has a USB 1 port, then copying over a network (if it's 100BaseT) will be a lot faster. If it's a new iBook, then it's probably USB 2 anyways.
Yeah I thought it was weird, everything else I connected worked so smoothly. Now I'm a little worried about my iPod which I formatted for Windows, I gotta see how that goes later.

The HD says D.B.F. that might just be the case though. I'll check with my dad. Oh by the way I'm a girl :)

Okay 2 follow up questions
1. How do I turn off spotlight for external drives? I found preferences but it only has the list where I can order how the results are shown.
2. When copying files over a network, can I connect the external HD to the PC and then transfer over that way or do I actually put the files onto the PC.

Thanks
 

bigredsixer

macrumors newbie
Aug 7, 2005
17
0
drb6 said:
Yeah I thought it was weird, everything else I connected worked so smoothly. Now I'm a little worried about my iPod which I formatted for Windows, I gotta see how that goes later.

The HD says D.B.F. that might just be the case though. I'll check with my dad. Oh by the way I'm a girl :)

Okay 2 follow up questions
1. How do I turn off spotlight for external drives? I found preferences but it only has the list where I can order how the results are shown.
2. When copying files over a network, can I connect the external HD to the PC and then transfer over that way or do I actually put the files onto the PC.

Thanks
Can you reformat Ipods to Mac? Will it work on Windows machine then?
 
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