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My Happy ending, after much frustration.

L

Lou G.

macrumors newbie
Original poster
Jan 31, 2011
28
0
Columbia, SC
I purchased my first Mac ever a few months ago. It was a used 2010 MBP 15. It had issues of some kind. It would randomly shut off, like in the sleep mode, but it would not come back on unless I held down the power button for a while, release it and press down again. This would happen in all kinds of activities, no pattern to it.

I brought it to an authorized repair shop and they replaced the Logic board under Apple Care. It still happened. I drove to the Apple store (75 miles) they replaced the logic board again and the hard drive, Apple Care again. It worked ok for about a month, it started again.

I drove back to the Apple Store again. First they said I had an after market memory and it would not be covered. Then the guy I was talking to went away and came back and told me, " heck we will just replace it."


So thanks to the mercy of the Apple Store I now have a new 2011 MBP i7 15 I just had to pay $200.00 to upgrade to 8 gigs (my choice).

Now I can get back to learning Mac. At 61 and not the brightest bulb, if you know what I mean :eek: . I am trying to do some video and audio recording.

Anyway like I said a very happy ending. Thank you Apple and Apple Care!
 
Excellent! Manufacturing problems are there within every product line. They're just extra frustrating when they happen to a shiny, new, long-coveted Mac! Glad you're back up and running. And when you have tech questions, you know where to come for good answers from (mostly) good folks! ;-)
 
Lou G. said:
I drove back to the Apple Store again. First they said I had an after market memory and it would not be covered.
Click to expand...
Wonder why he thought this? RAM is user replaceable.

Anyway carrying on!

Lou G. said:
So thanks to the mercy of the Apple Store I now have a new 2011 MBP i7 15 I just had to pay $200.00 to upgrade to 8 gigs (my choice).

Now I can get back to learning Mac. At 61 and not the brightest bulb, if you know what I mean :eek: . I am trying to do some video and audio recording.

Anyway like I said a very happy ending. Thank you Apple and Apple Care!
Click to expand...
After three repairs on one problem you can demand a replacement. Seems they really had no idea what was going on so just gave you a new computer.
My old 2010MBP had a SSD problem took it in they fixed it but dropped it in shipping so i got a new one :) happened right when the 2011 MBPs were released and I was intending to sell up and buy new anyway lol. Anyway I feel your happiness enjoy video and audio recording.
One last thing! Never ever put yourself down, its when you can open your mind and be passionate and enthusiastic that you really get things done.
 
bozz2006 said:
Excellent! Manufacturing problems are there within every product line. They're just extra frustrating when they happen to a shiny, new, long-coveted Mac! Glad you're back up and running. And when you have tech questions, you know where to come for good answers from (mostly) good folks! ;-)[/QUOTE


Thanks bozz. Will do.
Click to expand...
 
Macsavvytech said:
Wonder why he thought this? RAM is user replaceable.

Anyway carrying on!


After three repairs on one problem you can demand a replacement. Seems they really had no idea what was going on so just gave you a new computer.
My old 2010MBP had a SSD problem took it in they fixed it but dropped it in shipping so i got a new one :) happened right when the 2011 MBPs were released and I was intending to sell up and buy new anyway lol. Anyway I feel your happiness enjoy video and audio recording.
One last thing! Never ever put yourself down, its when you can open your mind and be passionate and enthusiastic that you really get things done.
Click to expand...

Thanks

Glad to hear about your happy ending.
 
good deal man, glad it worked out for you and you got a nice new computer. :]
 
Lou G. said:
My Happy ending, after much frustration.

Anyway like I said a very happy ending. Thank you Apple and Apple Care!
Click to expand...


We love you long time.

Best,

Steve

_____________
Sent from my iPad
 
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