HomePod My HomePod Died

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by Avon4447, Mar 3, 2018.

  1. Avon4447 macrumors newbie

    Joined:
    Oct 7, 2011
    Location:
    Chicago
    #1
    Last night I came home, asked Siri to play some music and I got no response. I looked over at the HomePod and the volume up/down buttons were flashing on and off.

    Tried pushing the top of the HomePod, but it was completely unresponsive to any of my commands. Unplugged, replugged goes back to flashing lights. Tried doing a hard reset and nothing.

    Called Apple support and did some troubleshooting, but they had no answers and said they don’t have any info on the flashing volume lights. Long story short my HomePod is dead.

    Finally they suggested I bring it back to the Apple store for an exchange. I did a google search and couldn’t find any articles on this issue. Anyone else experienced this?
     
  2. cyclingplatypus macrumors 65816

    cyclingplatypus

    Joined:
    Mar 15, 2007
    Location:
    Earth
    #2
    I would follow their advice and exchange it instead of trying to troubleshoot it.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    I wouldn't spend too much time researching it. The fact remains, its a new speaker not working as designed. Take it back and get it exchanged.
     
  4. Endorphine88 macrumors regular

    Endorphine88

    Joined:
    Feb 12, 2018
    Location:
    Philadelphia, PA
    #4
    Let us know what happened...
    It sounds like it's a software thing (hopefully) if it's flashing!
     
  5. jkeitz macrumors newbie

    jkeitz

    Joined:
    Mar 23, 2018
    #5
    This just happened to me this morning. I've been searching online for a solution, and this is the only other mention I've come across. Looks like its a trip to the Apple Store next week..
     
  6. csurfr macrumors 68000

    Joined:
    Dec 7, 2016
    Location:
    Seattle, WA
    #7
    Wow. I guess it was bound to happen eventually, but these are the first two “failures” I’ve heard of.

    About a week ago mine stopped responding to spoken command, but a factory reset fixed it.
     
  7. jkeitz macrumors newbie

    jkeitz

    Joined:
    Mar 23, 2018
    #8
    Doesn’t work. You get the red swirl as it starts, but then it just goes back to the flashing - +.
     
  8. Teetrik macrumors newbie

    Teetrik

    Joined:
    Mar 31, 2018
    #9
    Yep, this JUST happened to me when I got it today. The "plus" and "minus" virtual volume buttons are flashing and I tried Factory Reset and it didn't work. I googled as you did and found no answer except this platform to share the experience. I think I need to get it back to the store where I bought it and let them help me fix this (in my country there is no official Apple Store so I bought it from a shop which imported the products).
     
  9. jkeitz macrumors newbie

    jkeitz

    Joined:
    Mar 23, 2018
    #10
    Got mine replaced at the Apple Store yesterday. They hadn’t had a single HomePod malfunction before, mine was the first.
     
  10. jbuijk macrumors newbie

    Joined:
    Apr 2, 2018
    #11
    Same happened to my HomePod when power was interrupted during software update
     
  11. jkeitz macrumors newbie

    jkeitz

    Joined:
    Mar 23, 2018
    #12
    Mine had happened almost a week before the first software update was available, so that wasn’t the case with mine.
     
  12. Teetrik macrumors newbie

    Teetrik

    Joined:
    Mar 31, 2018
    #13
    so you got it fixed or replaced?
     
  13. jkeitz macrumors newbie

    jkeitz

    Joined:
    Mar 23, 2018
    #14
    Replaced.
     
  14. guido1501 macrumors newbie

    guido1501

    Joined:
    Apr 21, 2018
    #15
    Same here. It worked perfectly but when I updated it, my power went off for a few seconds and the volume buttons have been blinking since. I searched for answers everywhere and this is the only place where I (sort of) found one. There's no apple store where I live so I called apple support and after literally one hour on the phone the only solution is that I have to fly to america to get it replaced. I know someone who can take it in three months so I guess I'll just have to wait
     
  15. Teetrik macrumors newbie

    Teetrik

    Joined:
    Mar 31, 2018
    #16
    Yea the only way to get it back to work again is to "get it replaced". Your case is like mine. I got mine replaced at an importer dealer shop here I bought the HomePod. They tried everything to fix it but couldn't and finally had to succumb to their own shop's warranty (7-day warranty) for a new replacement.
     
  16. Jonnoy macrumors newbie

    Joined:
    Sep 18, 2012
    Location:
    UK
    #17
    Thanks for posting this, mine has developed the same issue. Looks like a phone call to Apple is in order!
     
  17. Cinab1mt macrumors regular

    Joined:
    Apr 26, 2010
    #18
    My HomePod has not died but it just made a very loud "pop" sound...it did not sound good. The sound does not appear to be distorted and everything seems to work fine but it was very concerning...has anyone else experienced this?
     
  18. matrix07 macrumors 601

    matrix07

    Joined:
    Jun 24, 2010
    #19
    I had exact same issue, volume buttons flashing. Loud boom once in a while. In the end, I just couldn’t send music to it.
    3 hours phone call with Apple Support yielded no result.
    Problem is we don’t have Apple Store in our country and the shop I bought it asking like $120 just to ship it back to be replaced. Luckily Apple authorized reseller here has a maintenance shop and the manager just brought the HomePod to wipe software and re-install. 4 days later it’s back on my shelf pairing stero with another one and happily churning out music again.
     
  19. mboechat macrumors newbie

    Joined:
    Nov 26, 2018
    #20
    Hey Matrix! I have the same problem. By any chance, are you in Brazil? If yes, maybe I could use the same repair shop you used and fix mine too. Please let me know! I am in Rio de Janeiro.
    Thanks!
     
  20. matrix07 macrumors 601

    matrix07

    Joined:
    Jun 24, 2010
    #21
    Sadly, I’ve been fooled. This is 3rd party shop, not official Apple Store. They told me they wiped software and re-installed. Turned out they just reset it. A month later the problem arose again. The only way to fix it completely is to replace it.
     
  21. zea macrumors member

    Joined:
    Sep 29, 2014
    #22
    Yes, mine is doing this as well. Waiting to hear back from Apple for a solution. They haven’t offered to repair/replace it yet. It’s very annoying.
     

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