My iCloud showing it's full but actually it shouldn't

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Isa Al, Nov 5, 2015.

  1. Isa Al macrumors member

    Joined:
    Feb 18, 2014
    #1
    Hey



    I have recently upgraded my iCloud from 20Gb to 50Gb to back up my iPhone's data but I am just amazed how it's showing that all the 50Gb are used up and only around 250Mb are free while actually it's using around 12Gb only and here is a screenshot


    what's the issue and how can I fix it

    [​IMG]
     
  2. Primejimbo macrumors 68040

    Joined:
    Aug 10, 2008
    Location:
    Around
    #2
    Hoe about photos? That would be above the back ups on that screen.
     
  3. Isa Al thread starter macrumors member

    Joined:
    Feb 18, 2014
    #3
    I can't find anything about the back ups in that page. But anyways, My Photo Stream is already off
     
  4. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #4
    have you check to make sure there are no duplicate back ups? Call Apple and get them to double check.

    I had an issue were there were 2 failed backups none showing on any devices they were hidden and Apple just removed all them and told me to back up again.
     
  5. Isa Al thread starter macrumors member

    Joined:
    Feb 18, 2014
    #5

    It doesn't show anything here about duplicated back up. I tried to remove the 0KB back up which is the last one in the list and it's showing connot delete backup idk why.
     
  6. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #6
    I'd do either 2 things if I was you, delete all iCloud back ups from all your apple devices running on the same account, then iCloud back them up after (make sure before you delete them all that you backup to iTunes)

    or like I said contact Apple and ask them, I've had hidden duplicates before which only Apple could see
     
  7. Isa Al thread starter macrumors member

    Joined:
    Feb 18, 2014
    #7

    I am trying to delete the back up that has 0KB and it's showing this error


    [​IMG]
     
  8. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #8
    You'll need to call Apple.

    Mine done the same and I couldn't delete, Apple were able to.
     

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