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My iMac G5: Unaccaptable!
- Thread starter Josh
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I think apple should probably have an open recall, where anyone who believes they are affected by the problem can get a new machine.
jadam said:
Because so far, "just fix the machine" and "Apple" are two things unfamiliar with one another.
Apple has gone through enormous lenghts of avoiding to fix the machine, and tossed a great deal of burden and frustration onto me about it.
Apple has given me nothing but problems in dealing with this, so I am simply not going to deal with Apple anymore about it. Its obvious they do not wish to assist me, and any attempt to do so is a great invoncience to them.
Since I cannot rely on Apple to get my money back, I will rely on eBay...simple as that.
Josh said:
I would feel exactly the same mate, the way Apple have dealt with the issue has been disgraceful. They should have sent you a new imac after the first few part replacements...and then them trying to charge you for part replacements!!
My imac is coming monday...i am preying that i don't get the same problem and get treated the same, if i did i am not sure if i could ever stay with Apple.
But seriously mate...if the problem is still there selling it on Ebay and passing on the problem...that is a bit harsh isn't it? (wasn't sure if it still sounded the same as that quicktime clip on the first page)
Josh, you said you bought it at a store. Have you gone back to the store and told them about the run-around you've gotten from Apple? Most stores have some kind of warranty and return policy on defective merchandise. Take along a list of what you've done to try to fix the problem - at Apple's instruction - and ask for their help in resolving it.
I'm sorry you got such a runaround, but look in the phone book for the nearest authorized Apple repair folks and take it there. Even if it ends up costing a few bucks for repairs now, isn't it better and the kicking you'll take on eBay and the ruined rep you'll get for selling a p°S on there?
Some of us on here have agonized with you, and got a bit upset with others egging you on to keep making your own repairs instead of insisting that you return the defective machine in the first place.
That should always be your first line of defense, if it doesn't work, take it back.
Margaret
I'm sorry you got such a runaround, but look in the phone book for the nearest authorized Apple repair folks and take it there. Even if it ends up costing a few bucks for repairs now, isn't it better and the kicking you'll take on eBay and the ruined rep you'll get for selling a p°S on there?
Some of us on here have agonized with you, and got a bit upset with others egging you on to keep making your own repairs instead of insisting that you return the defective machine in the first place.
That should always be your first line of defense, if it doesn't work, take it back.
Margaret
winwintoo said:
I did take it to an authorized Apple reseller. They tell me that all iMac G5s buzz, and nothing is wrong with mine.
Yet anyone who owns a G5 iMac and has heard the sound file of mine, they certainly dont agree that nothings wrong with mine.
I would take it back to the store, but I thought Apple would fix it so I tried them first.
Most stores have a 30-day return policy, which I am well over due to Apple giving me the run-around for 2 months.
The only thing I can figure about this is that Apple screwed me big time.
Josh said:
Which Apple reseller said that? When some of these folks get off the Kool-Aid they might figure out that it's best they stop covering for Apple and start addressing real problems when they crop up.
Did you take it to Twelve Oaks?
When I described the buzzing on the phone with Apple Care they (luckily for me) did not claim it was normal, and they authorized replacement parts (a PSU) for me and of course gave me a case number. After that I called my local Apple store, gave them the case number and they got right on ordering the PSU (and a logic board too, just in case).
Something's wrong with those clowns you had to deal with at that authorized reseller.
Rod Rod said:
Actually I also called Apple Support about the "buzzing" sound I got and told them I thought it was the PSU and they also agreed with me. I then called the service tech, he also agreed with me on that at that point it was either a week or two wait or return the thing. I decided to return it and wait for a rev B or rec C PM.
Why is Apple placing faulty PSU in they iMac G5? Why am I paying a hefty amount for Apple products and return home with problems.
Josh said:
You are right, its a 30 day return for defective products and I believe a 2 week for return no questions asked.
However just let them know that its defective and you tried calling Apple however had he run around and want to return it as a defective. Get your money back and wait for the rev B. That is what I did, I said this buzzing sound is affecting me.
Anyhow that is my advice to you just return it as a defect product.
all the best.
jadam said:
In addition to all the suckiness Josh has already endured, the 50 mile drive to his nearest Apple store won't be that much fun either.
Does Michigan have a lemon law for electronics?
jadam said:
Granted, but "hey it could be worse" isn't much consolation for the person who's going through the ordeal (as in, be glad it's 50 miles and not 150).
I say just ship the defected machine to Steve Jobs, so he can deal with the noise issue.
Steve J at MWSF keynote: "I hear that the new iMac G5 has been getting a lot of reving reviews"
or maybe John Ive and the iMac dev HW team is going deaf.
Steve J at MWSF keynote: "I hear that the new iMac G5 has been getting a lot of reving reviews"
or maybe John Ive and the iMac dev HW team is going deaf.
I can say that my girlfriend had an excellent experience with Apple's service via an Apple retail store location. She had a 3 month old Power Mac G5 Dual 2.5 that was having serious issues with locking up frequently and with the fans running like a 747 at takeoff. After keeping it there for a week and trying a replacement of the logic board and other components with no success, they simply replaced it with a brand new in the box system, no questions asked.
The new system has been just fine in the 2 weeks since and doesn't have any of the problems that the original had. They even reset the purchase/warranty date in the system to begin with when she took home the replacement Power Mac. So in short, I'd definitely take it to a retail store location. It's worth the drive because in our experience anyway, they will definitely handle it right.
The new system has been just fine in the 2 weeks since and doesn't have any of the problems that the original had. They even reset the purchase/warranty date in the system to begin with when she took home the replacement Power Mac. So in short, I'd definitely take it to a retail store location. It's worth the drive because in our experience anyway, they will definitely handle it right.
I think we can all safely assume that's it's not intentional. No one there (I hopem a y a said:
) is saying "**** YOU CONSUMERS!" and putting in known faulty PSU's
jadam said:
I hope you don't work as a counselor at the 9 line.
Here's a way for Josh to "get even" -- he can write a letter to Apple about the dismal attitude and lack of service he encountered, and CC the letter to the reseller. That should cause them (the reseller) great pain.
There must be a manager in charge of the authorized reseller end of the retail business.
Rod Rod said:
I took it to the Learning Center in Ann Arbor.
When I called Apple, they asked that I take it in to an authorized reseller, then asked me for my zip code.
They told me that was the closest authorized reseller and recommended that I take it there.
Im about to have a nervous breakdown over this...anyone remember how they charged me over $100 for a part they sent me to fix it? Remember how I called and said that wasnt right, and they took care of the charge?
No they didnt. And when I call all I get is voicemails, no one returns my calls, and all the people in public relations just send me to someone else, who either sends me to someone else, or puts me on hold for 20 mins +.
Im really glad you guys like your Mac and support Apple, because that is definitely not the case for me.
Josh, it's time to call the folks at Ruth to the Rescue on WDIV the NBC affiliate tv station in Detroit. We get WDIV via cable and I can tell you Ruth is relentless and with the weight of NBC behind her, she will be able to open doors that you can't open on your own.
You have tried to resolve this and it's gone on way too long. I had a lemon of an iMac a few years ago but I knew it as soon as I took it out of the box and it went right back to the store - and I know what anxiety that caused! I can only imagine what this has done to your life.
That page gives the contact information for Ruth to the Rescue and there is an email link there, send them this thread - it's pretty solid documentation of what you've been through - and how you've tried to handle the situation with good humor - I would have been )(*^(*&(^&%(^% long before now!
Take care, and good luck, Margaret
You have tried to resolve this and it's gone on way too long. I had a lemon of an iMac a few years ago but I knew it as soon as I took it out of the box and it went right back to the store - and I know what anxiety that caused! I can only imagine what this has done to your life.
That page gives the contact information for Ruth to the Rescue and there is an email link there, send them this thread - it's pretty solid documentation of what you've been through - and how you've tried to handle the situation with good humor - I would have been )(*^(*&(^&%(^% long before now!
Take care, and good luck, Margaret
Josh said:
I think it might be time to consult the lawyer you mentioned earlier. Fraudulent charges are not cool.
Also did you pay for the computer with a credit card? I know it's past 30 days, but still call the card company and explain the whole thing to them. Capital One, in particular, was very good in helping me resolve an issue (not with Apple) three months after the original charge. I told them that I had tried resolving it directly with the company and they thanked me for that but since I was not successful with that effort, they stepped in for me. So see how they can help.
I'd advise against putting the machine on ebay. Maybe you don't care, but you'd just be passing your problems and frustrations onto someone else in exchange for their money. In effect, you'd be treating the buyer like Apple has been treating you.
Agreed, don't put it on eBay.balticgreen said:
I also agree that if you put it on a credit card, maybe it's time to let them deal with it. I've had to deal with American Express a couple times in similar (although not quite as serious) situations and both times it was resolved in my favor. Just explain the situation to them, tell them that you're being given the runaround and that you've explored all possible options short of calling the credit card company. They'll ask you if you still have the unit, and if so, to ship it back to Apple and fax the credit card company proof that you did (i.e. a packing slip from UPS/FedEx with a tracking # on it). Hell, direct the credit card company to this thread if you can! Just more proof for them that you haven't taken this sitting down. Don't give up!!!
molcas&e'sdad said:
If the iMac G5 is such a hot seller, then I can not understand why they offered a discount on it the day after Thanksgiving. Many of the Apple boards, including the one run by Apple have many posts about the noise, hum, grinding, etc.
There is no need to put a sale price on a hot moving item! It is possible the negative posts (about grinding, hum, noise) have started to have an effect on sales of the new iMac.
Logically, I would think that Apple would have put a sales price on slower moving products or products that are do to be refreshed soon. The boxes of the iMac may be starting to pile up in warehouses.
I have considered buying the new G5 iMac, but due to these issues, I am hesitant to buy it.
Counterfit said:I think we can all safely assume that's it's not intentional. No one there (I hope
I don't think there was anyway of you know that I reside north of the states, however I have heard many people complain about faulty PSU. There are even articles about Apple putting two types of PSU's in the iMac G5 by two companies one of which was making defective ones.
My question is that if they already had a heads up with the earlier consumers complain about the noise they should have done something asap, however what do we get if you have a faulty PSU take it to an Apple tech and give it a week in they shop for the replacement to be ordered, arrive, replace and tested. That sounds like a swift product hitting the market with this issue being ignored. I believe it stated" quieter than a whisper" BS maybe the unaffected models This experience has left a negative impression of the iMac G5. Now it is possible that some machines hit shelves before the issue was recognized however I had bought this in the first week of November. The iMac G5 takes 1-2 weeks to ship from its factory and be delivered. And the problem arose when the iMac G5 was introduced. So I do not see why they are still using faulty PSU, crossing your finger (people at apple) and hoping that this and that even though was coming from a company making faulty PSU and they thinking that the same companies PSU will not be so is just ignorant.
I will not be upgrading for quite sometime maybe I will pick up an ultra light notebook by fijitsu or LG.