My iMac is ruining my life!!!

bonesy25

macrumors newbie
Original poster
Jul 1, 2019
4
0
Hello,

I currently own the following system:

iMac 27inch Late 2013

3.2GHz Intel Core i5

8Gb 1600 MHz DDR3

NVIDIA GeForce GT 755M 1024MB

High Sierra 10.13.6

1TB SATA Disk

I updated to High Sierra and then all my problems started!

When I start and then log in it is exceptionally slow, then it loads to my desk top with my icons etc and the dock, but there is a blank window open. It has the minimising and closing icons and when I close it it disappears and doesn't seem to cause any issues, however it is always there after my icons load.

Also, when I shut down and then re-start or boot up after a while, I always get the message: You shut down your computer because of a problem even though I didn't. I have intalled clean my mac, I have googled all the troubleshooting strategies such as resetting NVRAM etc.

I am not a computer expert but would love to have this solved as my user experience is diabolical and I am at the end of my tether. Any guidance, assistance or suggestions would be very much appreciated indeed.

Thank you
 

casperes1996

macrumors 68040
Jan 26, 2014
3,954
1,903
Horsens, Denmark
When I start and then log in it is exceptionally slow, then it loads to my desk top with my icons etc and the dock, but there is a blank window open. It has the minimising and closing icons and when I close it it disappears and doesn't seem to cause any issues, however it is always there after my icons load.
What's in the menu bar when this shows up? Does it say Finder?

If you click cmd+alt+escape when the window is there, what does the Force Quit menu say is open? Only Finder?
 

bonesy25

macrumors newbie
Original poster
Jul 1, 2019
4
0
Hi Casperes, I'm at work at the mo, so will check as soon as I get home.

Thanks
 

bonesy25

macrumors newbie
Original poster
Jul 1, 2019
4
0
Hi Casperes, problem solved!

The company Avid who make the software Pro Tools that I use had installed an application manager to run in the background. Once I disabled that...my problems went away!

Thanks for the help!
 

casperes1996

macrumors 68040
Jan 26, 2014
3,954
1,903
Horsens, Denmark
Hi Casperes, problem solved!

The company Avid who make the software Pro Tools that I use had installed an application manager to run in the background. Once I disabled that...my problems went away!

Thanks for the help!

Interesting though. Avid's software shouldn't cause these kinds of issues. After all, they are quite reputable in professional industries where reliability is valuable.
Glad you got it fixed, but disturbing anyhow - Were you on the latest release from Avid?
 

bonesy25

macrumors newbie
Original poster
Jul 1, 2019
4
0
No my copy is slightly older. Apparently they did it to all licence holders. Bit of a pain and you can't delete it...you have to re-write the text to make sure it doesn't load during start up.

Sometimes, I just wish the stuff you bought worked for longer!
 

casperes1996

macrumors 68040
Jan 26, 2014
3,954
1,903
Horsens, Denmark
Sometimes, I just wish the stuff you bought worked for longer!
Amen to that, mate. It's part of why I love FCP X and Logic Pro. Been getting free upgrades for quite a long time at this stage. Sadly Aperture users aren't quite enjoying that luxury...

I'll likely need to buy a new copy of Maple soon too (Maple being a CAS tool I regularly use for math aspects of my study).
 

flygbuss

macrumors 6502a
Jul 22, 2018
520
674
Stockholm, Sweden
Go to your Applications folder, there should be an 'Avid_Uninstallers' folder right next to the Avid folder. Inside the folder you'll find the uninstaller for the Application Manager. No script needed. Though it's strange that the Application Manager caused such trouble. In the latest Pro Tools versions it's called 'Avid Link'.
If you don't use Pro Tools via internet you can delete the Cloud Services as well.

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