My Incredibly Turbulent MBA Story

I originally bought a mid-2011 MBA in September of 2011 for college. This was the 13" max'd out/ "I know where you student loans went" edition. Worked wonderfully in classes and in April, the screen goes black with the wonderful 3 beep sound of a RAM failure.

It stopped and returned to normal so I dealt with it for the next several months....until the battery died out in June of 2012. No problem, I had Applecare. I went on without problems (other than mediocre battery levels) until October where my mouse would not work. It was extremely jumpy and bounced EVERYWHERE. The Genius bar took it in an replaced it, and I went on my merry way...and then the 3 beeps came back. This time it was much more serious, and I ended up calling AppleCare support line several times without much help other than try reinstalling the operating system with the same problem coming up. This is when I began to insist on a new computer, but was always "politely turned the other way"

This led to 1 week ago when I sent the computer out to Texas to have the logic board replaced. I received it several days ago and, it ran beautifully, and then yesterday it started to automatically turn off which warranted another call to AppleCare. Apparently the new logic board was faulty....amongst other things. After spending roughly 9 hours with a supervisor over the course of two days, he told me to just go to an Apple Store to have them use my external HDD to make a backup before the SSD became completely useless.

3 hour drive later, I relayed the same problem to the Genius, provided a case number, and was strongly advised to have it repaired and not replaced. I insisted (major emphasis) and I was given a 2013 Max'd MBA. Apparently it was my responsibility to back up the old laptop before I brought it into them (lost files) and was told I would have to buy AppleCare again which I believe is another $250.

Don't get me wrong, I'm extremely happy to have received the new computer, it just took several visits to the Apple Store, and countless hours on a telephone just to be told to reinstall and restore.

Now my question is;

Should I try and make a case to have my AppleCare reinstated? I spent the extra $250 to prevent problems, and it seemed as if all of my repairs just prolonged the faulty computer. AppleCare is an amazing service, but spending roughly $500 is a bit too much. This is not to mention that I will have to replace the various programs that had one time keys.

If it makes any difference to obtain the new MBA I had to sign one form stating that I was allowing another logic board to be installed, and then another form stating that I was declining the repair.

Sorry for the long read and thanks for the answers

skelaw

 

I think it should also be mentioned that the old MBA was never used more than to play basic, basic games (no server play) and it would often get very hot. No heavy graphic editing or gaming was done either.

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Customer Relations Rep......same number as AppleCare?

 

Reading comprehension must not be one of your strong suits. I will be more than happy to help you comprehend what I wrote before, just in case you still seem confused by the elementary concept of complete sentences and grammar.

Now, I have Airport Extreme with a 1TB external HDD attached that I do back up to. However, and I might have neglected to mention this, I was not able to back up the computer before it started going on the fritz. Hence the original reasoning for my Genius Bar appointment.

Now, I am not sure about your patience levels, but mine were wearing thin, especially since I used this computer as a supplement to my schooling, and my now job. That's why I bought AC; to prevent/fix problems when I had them. With the constant inconsistencies in performance and reliability I found myself having to use other resources. Am I saddened at losing very important work materials? Yes. Losing applications which I will now have to pay out of pocket? Yes. Am I shocked? No, things happen. I was just wondering if there was anything I could do to be proactive and try and recoup a little lost money.

tl;dr Keep ignorant comments to yourself.

All other posters, thanks again. I'll be sure to check in with Customer Relations, and see what I can do about having a new plan pro-rated. Again, thanks for the helpful comments