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My iPad 2 Disaster
- Thread starter stevenwardalt
- Start date
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Sorry to hear it. I doubt that the disconnect was their fault though and it is late on a friday. Do you have an Apple store nearby? If so take it by tomorrow. Since they seem to be selling out everywhere I'm not sure how quickly you'll be able to get a replacement, maybe they have a few extra that they hold in reserve for replacements.
Basically, today was of course an extremely abnormally busy day for the stores and for customer support. Try again tomorrow when things have calmed down a bit and you'll probably get a satisfactory result. If you can show up in person at an Apple store then there's a (slim) chance you might be able to swap it then and there.
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Unbelievable that this still can happen! What a nice QC, Apple. Well, good luck with exchanging your iPad: I guess I won't go and spend almost 1500$ on two iPads I was planning to buy here at the release day (25th of March). Sad, sad...
Unbelievable that this still can happen! What a nice QC, Apple. Well, good luck with exchanging your iPad: I guess I won't go and spend almost 1500$ on two iPads I was planning to buy here at the release day (25th of March). Sad, sad...
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)
Unbelievable that this still can happen! What a nice QC, Apple. Well, good luck with exchanging your iPad: I guess I won't go and spend almost 1500$ on two iPads I was planning to buy here at the release day (25th of March). Sad, sad...
I know! No other company on the planet has faulty versions of their product from time to time. Due to this very thing, I'm boycotting Sony, Panasonic, Samsung, LG, Phillips, Sharp, Toshiba, Magnavox, and Microsoft. Don't get me started on PC manufacturers like HP, Acer, Dell, Compaq, and Alienware. They can forget about getting my money. Don't even get me started on car manufacturers. I ride a bike these days, as they ALL have faulty products. I might even start in on Trek and Specialized, as i've been having trouble with their bikes. Pretty soon I'll be walking and using a calculator and the mail system only!!
Oh, aad to think that the phone line hung up...how immature Apple!! What are you thinking?
I'd do the same as you. Forget spending that kind of cash on an imperfect abomination like the iPad and move on!! Good for you!
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Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)
Unbelievable that this still can happen! What a nice QC, Apple. Well, good luck with exchanging your iPad: I guess I won't go and spend almost 1500$ on two iPads I was planning to buy here at the release day (25th of March). Sad, sad...
Are you basing the percentage of units with problems based on forum posts? If so that's a bad idea. People who get devices with problems will tend to post here, but there are hundreds of thousands of people with perfectly fine ones who aren't going to start a new thread "I got an iPad 2. Eveything's fine. I'm listening to Pandora now."
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)
Unbelievable that this still can happen! What a nice QC, Apple. Well, good luck with exchanging your iPad: I guess I won't go and spend almost 1500$ on two iPads I was planning to buy here at the release day (25th of March). Sad, sad...
I dont care what company it is, but there will always be defects. I've had dead pixels on my original ipad and took it to the store and they replaced it no questions asked.
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Yes, that's true.
All those issues like backlight bleeding, yellow tint and dead pixels are quite terrible, if you ask me. And from my own experience, I know that I often get new products that have almost all possible problems. It is just the case that not all people are aware of those issues and the average customer will simply not notice them. But I surely will.
Well, we all know Apple and its 1st gen products. Let this wait game begin again...
Yes, that's true.
All those issues like backlight bleeding, yellow tint and dead pixels are quite terrible, if you ask me. And from my own experience, I know that I often get new products that have almost all possible problems. It is just the case that not all people are aware of those issues and the average customer will simply not notice them. But I surely will.
Well, we all know Apple and its 1st gen products. Let this wait game begin again...
OP, Im uncertain what you wanted the Customer Service Rep to do. He said he could try expedited shipping for you which he said could take 12 days. Thats due to fedex/ups, not anything within his control. I think the guy was trying to help you until you threatened him by going and getting a Xoom.
Why not just take it back to wal-mart and exchange it or get a refund and go somewhere else? Wal-mart will take anything back.
Why not just take it back to wal-mart and exchange it or get a refund and go somewhere else? Wal-mart will take anything back.
+1
Bummer to hear of your experience with the new iPad 2.
To be honest folks need to watch your YouTube video.
What I came away from your YouTube posting:
1 - Yes the home button does not work.
2 - It seems that you have one dead pixel, not the multiple mentioned in the post. To be fair you may have noticed more after the call.
3 - Sounds as if there was just one phone call, not multiples. Though I could see that you may have tried calling back multiple times after the hanging up.
4 - From what you said of the phone call to Apple in the video it seems to have gone pretty decently, giving you the options you had and what they had to offer you. Even if you did not like those options. Was surprised that another option of your taking it back to Walmart where you got it from was not mentioned. That would have been my first phone call.
Having worked in customer service for many years, I can only guess how the call went when the call was ended after your mentioning of the Xoom. We are only seeing a well spoken video of problems you had with your iPad 2 purchase.
If you were as calm and collected in your video as you were in the phone call, then I would make a complaint about that specialist (Apple will be able to review the recorded conversation) in order to provide better customer service.
This may help in the future if a company wants you to send back a defective product before receiving the defective one back. Offer to them to "pay" for the replacement till they get your defective unit back. Then they can credit you back.
Actually it just sounds like he paid for a working product in proper condition and he did not get what he paid for.
That he did... and that is a bummer.
But given the high demand and limited product - the 10 to 12 day turn around to save a 220 mile roundtrip to an Apple Store - which it sounds as if Apple was willing to do help broker an exchange since he wanted a quick turn around - if that store had one.
The FAIL as I see it was Apple's not offering an expedited exchange if the OP would pay for the one that was being trans shipped to him.
10 to 12 days seems reasonable without being charged for a replacement unit till the defective unit is received. Which I think is pretty decent, here is why:
1 - Apple needs to get a RMA box to the OP - 2 to 3 days
2 - If the OP receives the RMA box too late for same day return or waits till the next shipping day for some reason - that adds a days delay.
3 - Two or three days for Apple to get it back from the OP.
4 - A possible a days delay depending on when Apple receives the RMA box.
5 - Two or three more days to get the replacement unit to the OP.
In customer service, one of the first rules is to under promise and over deliver. So it is possible that the 10 to 12 days could have been shorter.
Some may scream about QC..... but I don't know of ANY mass electronics manufacturer that has 100% QC of each unit that goes out. QC is done by random sampling.
In the end from what you said the OP had his choices as:
1 - Take the Apple offer of 10-12 days for a replacement.
2 - Return it to Walmart and order from online for a new unit with 2 to 4 week wait.
3 - Take his case to Walmart and see what they would do for him.
^This is a disaster. You are mildly inconvenienced.
LOL (Obviously, not at the Disaster but OP being mildly inconvenienced.
I'm anal/over react too but lately learning to not take my toys too seriously.
I am sure Steve Jobs would want to personally be on top of this ... disaster
you should send him the video at stevecaresaboutsteve@apple.com
you should send him the video at stevecaresaboutsteve@apple.com
Can you promptly set up a paypal charity account for massive disaster? I am going to pass on aiding the hundreds dying in Japan for your broken ipad
Pretty harsh from some folks over the use of one word....
Conflicting info as to just how bad the OP's experience really was in regards to the iPad....
From the OP's YT video... one dead pixel and and a dead home key...
Do you have any idea as to what QC is when shipping the numbers of the iPad 2 or even the iPad 1? Do you really expect them to look at each and every unit?
Conflicting info as to just how bad the OP's experience really was in regards to the iPad....
From the OP's YT video... one dead pixel and and a dead home key...
Do you have any idea as to what QC is when shipping the numbers of the iPad 2 or even the iPad 1? Do you really expect them to look at each and every unit?