1. I placed my order online to have it shipped shortly after midnight 11/1. 2. I changed my mind and decided I wanted to pick it up in the store since I was almost passing it. This is the flagship store in NYC on 5th Ave. I called customer service within a couple of hours after my purchase to be shipped. They were able to cancel the order but not the transaction. So, they had to authorize my card again. Not a big deal since the first transaction would disappear in a few days. 3. I got an email an hour later that my iPad was ready to be picked up when the store opened. 4. I got to the store about 8:30am, 30 minutes after it opened. I didn't take into consideration the insanity at the stores on launch days. The line was around the block. But I didn't have to wait since I purchased it. Actually, it was about 30 minutes before I got to see someone to pick it up. Not bad, considering. But the insanity of launch days is not for me. 5. 10 minutes after I give the employee my email that it's ready for pickup, he comes back with an ashen look on his face to say it's not there. First he tried to re-interpret the email that said my iPad was ready for pickup, but I guess he realized how foolish he sounded. He went to get the manager. 6. Another 15 minutes. They had 100s if not 1000s of iPad Airs there, but only one was apparently earmarked for me. Whatever. They agreed to cancel the transaction and sell me one from the store. 7. Their system wouldn't let them cancel the transaction. They suggested buying one at the store anyway and calling customer service to get them to cancel the transaction on my credit card. I bought the iPad. 8. So, that's 3 authorizations against my card, or $3000. 9. They threw in a $100 leather case for my troubles. I was okay with that and understood the hassles of launch day. 10. I called customer service later in the day to get my refund for the one I was supposed to pick up. They couldn't refund the transaction! No reason given, but the customer service senior rep said he'd call me later. 11. No call. 12. I called yesterday and was told the transaction could not be cancelled because the iPad was in transit to the store! WTF! 13. Dealing with Apple on the phone sucks. I'm just disputing it with my bank.